GABRIEL SILVA
LOMPOC
Summary
Military veteran with an active secret clearance and CompTIA CySA+, Security+, A+, and ITIL Foundations certifications. Experienced in configuring, updating, and managing systems, while implementing synchronization and device management solutions. Proficient in software installation, system updates, network configuration, and hardware troubleshooting to ensure optimal performance and security. Strong expertise in Windows systems with a growing knowledge of Linux. Dedicated to problem-solving, process improvement, and staying current with evolving technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Analyst
Syneren Technologies
05.2024 - Current
- Perform the installation of equipment, connection of peripherals, and the installation/deletion of client level software
- Configure client level software, modify software configuration, and perform basic configuration management functions
- Provide and manage software applications and servers for the functionality of GETAC tablets and other supported programs necessary for MWS (Mobile Workstation) usage
- Perform initial client device configuration, diagnostics and troubleshooting of client devices assigned to them
- Assign, modify, and delete passwords and user privileges
- Verify that GETAC devices connect with WLAN networks
- Perform client device installation and setup for any VPN client software and WLAN interfaces as well as any WLAN xSec client
- Troubleshoot and correct any connection issues as required
Access Control Technician
AIR FORCE
12.2022 - 02.2024
- Installed, configured, and maintained access control systems
- Performed tests and inspections to ensure security systems were working properly
- Maintained records and documentation relating to access control systems
- Conducted troubleshooting procedures to ensure availability of The Defense Biometric Identification System (DBIDS)
- Developed detailed documentation of all repairs, installations, programming changes and upgrades
- Participated in team meetings to discuss project progress, challenges, and best practices
- Assisted in training new technicians on Access Control System operation and troubleshooting techniques
- Implemented software updates for Access Control Systems as required by manufacturer specifications
- Terminal Agency Coordinator (TAC) for NCIC access for Security Forces Personnel
- Assists in the handling of human resources functions, including, but not limited to recruitment, hiring, new employee orientation, and benefits administration
- Resolved customer complaints in a timely manner
- Provided technical support to customer inquiries regarding access control systems
Base Defense Operations Controller
AIR FORCE
04.2022 - 11.2022
- Collaborated with other departments to ensure effective execution of base defense operations plans
- Monitored security systems and equipment used in the execution of base defense operation functions
- Conducted training for personnel on proper procedures for base defense operations
- Managed resources effectively in order to meet established goals for base defense operations projects
- Established and maintained effective communication links between multiple agencies during critical operations
- Coordinated the efforts of multiple teams by effectively communicating with personnel and leadership
- Maintained detailed records of all operational activities related to the command-and-control center environment
Computer Support Administrator
AIR FORCE
01.2021 - 04.2022
- Managed all unit Information Technology (IT) accounts, equipment, computers, printers and monitors
- Coordinated repairs, storage accountability, disposal and issue of IT assets and equipment
- Implemented and taught industry cybersecurity standards as a SME incorporating evolving computer and network innovations
- Worked with Active Directory to configure group policy efforts on the system to provide policy integration
- Participated in and provided inputs for accreditation and Risk Management Framework (RMF) processes
- Maintained annual compliance requirements as mandated by the Federal Information Security Management Act (FISMA)
- Resolved hardware related incidents involving storage, networking and compute resources
- Evaluated existing IT infrastructure to recommend upgrades or replacements where needed
- Provided technical support for system users in person, via phone or email
- Implemented user access control policies to ensure data security compliance
- Deployed new servers in a physical and virtual environment utilizing best practices
- Performed daily maintenance tasks such as backups, patching and security scans
- Reviewed user access privileges regularly in order to ensure that only authorized personnel had access to sensitive information
- Developed and implemented security policies, standards, guidelines and procedures to ensure the secure operation of systems and networks
Installation Patrolman
AIR FORCE
02.2018 - 01.2021
- Developed comprehensive knowledge of safety protocols when performing installation duties
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups
- Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds
- Interviewed victims, complainants and witnesses to obtain accurate information
- Effectively managed multiple tasks simultaneously under stressful conditions
- Assisted with training new officers on proper police tactics and protocols
- Displayed expertise in using computer systems for record keeping purposes
- Generated reports detailing shift activity and incidents
Education
BACHELORS - INFORMATION TECHNOLOGY
Western Governors University
02.2025
Skills
- Device and system management
- Cyber security
- Hardware Troubleshooting
- System performance optimization
- Security patching
- Hardware installation
- Technical support
- System administration
- Network maintenance
- Software installation
Certification
CompTIA CySA+, CompTIA Security+, CompTIA A+, ITIL 4 Foundation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Computer Analyst
Syneren Technologies
05.2024 - Current
Access Control Technician
AIR FORCE
12.2022 - 02.2024
Base Defense Operations Controller
AIR FORCE
04.2022 - 11.2022
Computer Support Administrator
AIR FORCE
01.2021 - 04.2022
Installation Patrolman
AIR FORCE
02.2018 - 01.2021
BACHELORS - INFORMATION TECHNOLOGY
Western Governors University
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