Jason Jordan
Galveston,TX
Summary
Dynamic IT professional with a proven track record at MobilexUSA, excelling in network troubleshooting and remote support. Enhanced user satisfaction through effective incident resolution and collaboration. Skilled in system diagnostics and asset management, demonstrating strong communication and problem-solving abilities to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Computer Analyst
MobilexUSA
05.2020 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed network connectivity problems and implemented solutions to restore service efficiently.
- Collaborated with cross-functional teams to streamline incident resolution processes and improve user satisfaction.
- Served as a reliable point of contact for users experiencing technical difficulties, consistently demonstrating professionalism and patience while working towards resolution.
Radiology Specialist
Rely Radiology
03.2016 - 05.2020
- Analyzed diagnostic images to ensure accurate interpretations for patient treatment planning.
- Implemented quality assurance measures resulting in improved compliance with regulatory standards.
- Developed and maintained effective communication channels between clinical teams and patients regarding imaging processes.
Education
Bachelor of Science - Management of Information Technology
American Public University
Charles Town, WV02-2020
Skills
- IT infrastructure
- Network troubleshooting
- Remote support
- System diagnostics
- Asset management
- Ticket management
- Printer setup
- Mobile device support
- Active directory
- MS office proficiency
Timeline
Computer Analyst
MobilexUSA
05.2020 - Current
Radiology Specialist
Rely Radiology
03.2016 - 05.2020
Bachelor of Science - Management of Information Technology
American Public University