Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Gabriel Suarez

Lake Mary,FL

Summary

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Bank Associate

Bank of America
DeLand, FL
05.2024 - Current
  • Provided customer service by assisting with account inquiries, deposits, withdrawals and other transactions.
  • Verified customer identification to comply with Bank Secrecy Act regulations.
  • Identified customer needs and recommended appropriate financial solutions.
  • Assisted in the preparation of bank statements, balance sheets, profit and loss statements and related documents.
  • Resolved customer complaints in a professional manner.
  • Utilized problem-solving skills to identify potential issues with customers' accounts and recommend solutions.
  • Maintained accurate records of customer interactions in database system.
  • Prepared reports summarizing customer feedback and complaints.
  • Adhered to strict security protocols when handling confidential information.
  • Collaborated with other departments on projects that required cross-functional teams.
  • Participated in educational seminars or workshops related to banking operations.
  • Helped customers understand and use mobile applications and online banking.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Researched and resolved open items and deposit issues.

Painter

Ashton painting
Lake Mary, FL
02.2018 - Current
  • Prepared surfaces by washing, scraping, sanding and patching holes;.
  • Applied paint with brushes, rollers, spray guns or other equipment;.
  • Cleaned up job sites after completion of projects;.
  • Inspected painted surfaces for defects such as cracking, blistering or fading;.
  • Consulted with clients regarding colors and finishes;.
  • Estimated cost of materials needed for the project;.
  • Provided expert advice on best products to use for various jobs;.
  • Assessed work areas to determine safety measures required before beginning job;.
  • Used ladders and scaffolds to reach high walls and ceilings;.
  • Sanded woodwork prior to staining or painting;.
  • Selected appropriate paint colors based on customer preferences;.
  • Removed old wall coverings before applying new ones;.
  • Protected furniture from dust generated during preparation of walls ;.

Cook's Assistant

papa joe's pasta and piza
Lake Mary, FL
06.2021 - 03.2024
  • Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
  • Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
  • Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
  • Carried out basic cooking duties such as reducing sauces and parboiling food.
  • Observed and tested foods to determine if they have been cooked sufficiently.
  • Measured ingredients required for specific food items being prepared.
  • Followed health and safety regulations while handling food and beverages.
  • Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
  • Set up banquet tables with decorative elements following established guidelines.
  • Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
  • Sliced meats and other ingredients according to recipe specifications using knives or machines.
  • Accurately weighed ingredients for each dish in order to maintain portion control standards.
  • Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Used manual or electric appliances to clean, peel, slice and trim food.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Monitored inventory levels and assisted in ordering kitchen supplies.
  • Maintained cleanliness and organization in the kitchen and prep areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Education

High School Diploma -

Seminole High School
Sanford, FL
05-2023

Master of Arts - Cyber Operations And Warfare

Seminole State College of Florida
Sanford, FL

Skills

  • Financial Planning
  • Banking regulations
  • Debt management
  • Portfolio Management
  • Loan Processing
  • Bank Sales
  • Financial Institution Regulations
  • Customer Service
  • Professional Demeanor
  • Customer Education
  • De-escalating conflicts
  • Account Closing Process
  • Balance Transfers
  • Recordkeeping requirements

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Affiliations

well i like bilking y play the guitar i exorcise and i keep up with school while also keeping cool head while performing different tasks and a full time job

References

References available upon request.

Timeline

Bank Associate

Bank of America
05.2024 - Current

Cook's Assistant

papa joe's pasta and piza
06.2021 - 03.2024

Painter

Ashton painting
02.2018 - Current

High School Diploma -

Seminole High School

Master of Arts - Cyber Operations And Warfare

Seminole State College of Florida

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Gabriel Suarez