Robtavious Darby
Shreveport,LA
Summary
Dynamic Bank Associate at Teleperformance USA with expertise in portfolio management and a strong commitment to customer service. Successfully promoted digital banking solutions, enhancing customer experience and achieving branch sales targets. Recognized for mentoring new hires and fostering team collaboration, contributing to a cohesive and productive work environment.
Overview
2
2
years of professional experience
Work History
Bank Associate
Teleperformance USA
01.2023 - 04.2025
- Managed high-volume daily transactions, ensuring accuracy and security at all times.
- Upheld strict confidentiality standards while handling sensitive customer information during everyday transactions.
- Supported other team members during peak business periods with backup assistance when needed, fostering a collaborative work environment.
- Assisted in achieving branch sales targets by proactively identifying opportunities and promoting relevant banking solutions.
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Enhanced team cohesion and productivity through effective communication and collaboration efforts.
- Participated in ongoing training programs to stay current on industry trends, regulations, best practices, and new product offerings.
- Mentored new hires by sharing best practices, bank policies, and procedures, contributing to their successful integration within the team.
- Conducted routine audits of teller drawers for better cash control measures, minimizing discrepancies within the branch operations.
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
Education
Green River Community College
Auburn, WASkills
- Portfolio management
- Loan processing
- Cross-selling products
- Financial planning
- Mortgage expertise
- Investments
- Debt management
- Credit assessment
- Banking regulations
- Customer service
- Small business operations
- Team collaboration
Timeline
Bank Associate
Teleperformance USA
01.2023 - 04.2025
Green River Community College
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