Summary
Overview
Work History
Education
Skills
Languages
Timeline
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QUYEN HOANG

STANTON

Summary

Assistant Manager with over a year's experience at Eyecandy Beauty Medical Bar, enhancing brand visibility and customer engagement through innovative website and social media strategies. Sales Representative at U.S Nail Factory, demonstrating a revolutionary approach to sales tactics that doubled revenue growth. As Team Leader at Mi Dac Ki INC, led a team to improve collaboration and customer satisfaction. With skills in data analysis, project management, and a strong academic background in finance, poised to contribute significantly to the commercial banking sector.

Experienced with financial transactions and customer service. Utilizes problem-solving skills to address client needs efficiently. Knowledge of banking regulations and compliance ensures accuracy and trustworthiness.

Overview

7
7
years of professional experience

Work History

Bank Associate

JPMorgan Chase
11.2024 - Current
  • Increased cross-selling success with comprehensive knowledge of bank products and services.
  • Assisted in achieving branch sales targets by proactively identifying opportunities and promoting relevant banking solutions.
  • Supported other team members during peak business periods with backup assistance when needed, fostering a collaborative work environment.
  • Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
  • Managed high-volume daily transactions, ensuring accuracy and security at all times.

ASSISTANT MANAGER

Eyecandy Beauty Medical Bar
03.2021 - 07.2022
  • Contributed to increased brand awareness and customer engagement
  • Improved website user experience, leading to increased traffic
  • Boosted social media presence, resulting in higher follower count

SALES REPRESENTATIVE

U.S Nail Factory
06.2019 - 12.2020
  • Enthusiastically showcased U.S Nail Factory at trade shows
  • Employed analytical skills for sales trend forecasting
  • Revolutionized sales strategies
  • Resulted in a revenue increase from 10% to 15% yearly

TEAM LEADER

Mi Dac Ki INC
11.2017 - 08.2019
  • Led a dedicated team of 7 to 12 workers
  • Enhanced team collaboration
  • Resolved complex team issues
  • Boosted customer satisfaction rates

Education

Bachelor of Arts - BUSINESS ADMINISTRATION (FINANCE)

California State University-Fullerton
Fullerton, CA
12.2024

ASSOCIATE DEGREE - BUSINESS ADMINISTRATION

Santiago Canyon College
12.2019

Skills

  • Data analysis
  • Project management
  • Problem solving
  • Negotiation
  • Communication
  • Microsoft Office
  • Customer Service
  • Sales
  • Team Work
  • Portfolio Management
  • Customer service
  • Team collaboration
  • Branch operations
  • Money handling
  • Cash handling
  • Customer Service-oriented
  • Relationship building
  • Teller experience
  • Developing customer relationships
  • Documentation skills
  • Cash management
  • Customer relationship management
  • Purchasing processes
  • Know your customer
  • Follow-up skills
  • Opening and closing procedures
  • Currency exchanges
  • Bank sales
  • Check cashing and withdrawals
  • Due diligence
  • Balance transfers
  • Financial advice

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Bank Associate

JPMorgan Chase
11.2024 - Current

ASSISTANT MANAGER

Eyecandy Beauty Medical Bar
03.2021 - 07.2022

SALES REPRESENTATIVE

U.S Nail Factory
06.2019 - 12.2020

TEAM LEADER

Mi Dac Ki INC
11.2017 - 08.2019

ASSOCIATE DEGREE - BUSINESS ADMINISTRATION

Santiago Canyon College

Bachelor of Arts - BUSINESS ADMINISTRATION (FINANCE)

California State University-Fullerton

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QUYEN HOANG