Gabriel Thompson

• Supervised aquatic staff and administered performance evaluations to communicate expectations .
• Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
• Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
• Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Excellent communication skills, both verbal and written.

• Established and maintained positive relationships with patrons, staff, and community partners
• Improved training program of J. Ellis and Associates lifeguards to exceeds level in 3rd party audits
• Rebuilt sales of swim lesson program to 45% above prior years sales
• Coordinate Lifeguard trainings between 5 year round indoor pools, 3 seasonal campgrounds, and 2 seasonal outdoor pools

• Managed the day to day operations of a 10,000 square foot year round indoor aquatic facility, and seasonal 30,000 square foot outdoor waterpark
• Developed and enforced safety policies and procedures
• Trained, supervised, and evaluated 20+ staff year round, and 50+ seasonal employees.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Totally re-built staffing from a previously non-operational level of zero employees
• Managed day to day operations of a large public aquatics facility, including supervision of staff, creation and enforcement of safety rules, and implementation of programming initiatives
• Responsible for all aspects of budgeting, including payroll, purchasing, and facility maintenance
• Met pre-pandemic swim lesson enrollment numbers from a complete shutdown within 6 months of starting

• Detailed safety rules and procedures regarding activities to customers and guests.
• Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
• Responded to life-threatening emergencies and provided first aid and CPR.
• Monitored assigned areas for unsafe activity and took corrective actions.

• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Monitored safety of guests in and around swimming pool.
• Responded to emergency situations in a timely, efficient manner.

- Managed guest safety in large, fast-paced environment
- Controlled for multiple risk factors to ensure guest safety and customer satisfaction