Summary
Overview
Work History
Education
Skills
Certification
Role Description
Business Areas
Timeline
Generic

Christina Lamson

Allentown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building. Partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. ]

Overview

19
19
years of professional experience
1
1
Certification

Work History

Aquatic Specialist

Cedar Crest College - Rodale Aquatic Center
04.2018 - Current
  • Improved water quality through diligent monitoring, chemical balancing, and proactive maintenance procedures.
  • Mentored new hires through comprehensive training programs that increased employee retention rates.
  • Enhanced swimmer safety by implementing improved lifeguard training and regular skill assessment sessions.
  • Stayed current on industry trends, adjusting programs and offerings to meet evolving customer preferences.
  • Maintained accurate records of program participation, certifications earned, incident reports, and equipment inventory for seamless operations management.
  • Promoted a welcoming environment through effective communication, relationship-building, and conflict resolution among members and staff.
  • Reduced accidents and injuries by enforcing strict adherence to pool rules and safety guidelines.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Manager, Human Reources

Dorney Park and Wildwater Kingdom
08.2022 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Aquatics Manager

Dorney Park and Wildwater Kingdom
04.2010 - 08.2022
  • Responsible for hiring and training of the lifeguard staff
  • Licensed International Pool and Water Park Safety Instructor, Ellis and Associates
  • Certified Pool Operator
  • Seasoned professional in identifying and resolving diverse customer service issues
  • Manage daily operation of water park facility
  • Responsible for pricing and purchasing aquatics department equipment
  • Fostered an inclusive culture within staff teams that valued diversity and promoted equal opportunities for professional growth.
  • Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
  • Collaborated with other department managers to create cross-functional initiatives that benefited the entire organization.
  • Maintained cleanliness standards throughout the facility contributing towards a welcoming environment for members and guests alike.
  • Boosted team morale through effective communication, staff recognition, and fostering a positive work atmosphere.
  • Ensured compliance with all local regulations, health codes, and industry best practices for aquatic facilities management.
  • Improved employee retention with comprehensive training programs that emphasized skill development and growth opportunities.
  • Managed budget expenditures to ensure financial stability while maintaining high-quality aquatics facilities and programs.
  • Championed continuous improvement by staying updated on industry trends and incorporating best practices into the daily operations of the aquatics department.
  • Empowered workers to independently handle common issues and maintain strict safety standards.

Aquatics Manager

SplashDown Beach Waterpark
12.2007 - 01.2010
  • Responsible for hiring and training of the lifeguard staff
  • Licensed International Pool and Water Park Safety Instructor, Ellis and Associates
  • Certified Pool Operator
  • Seasoned professional in identifying and resolving diverse customer service issues
  • Manage daily operation of water park facility, including admissions, merchandising, park services, group sales and birthday parties.
  • Responsible for pricing and purchasing aquatics department equipment

Aquatics Manager

Splash Universe – WanaWaves
12.2006 - 07.2007
  • Responsible for hiring and training of lifeguard staff
  • Licensed International Pool and Water Park Safety Instructor, Ellis and Associates
  • Certified Pool Operator
  • Seasoned professional in identifying and resolving diverse customer service issues
  • Manage daily operation of indoor water park facility
  • Responsible for pricing and purchasing aquatics department equipment

Education

Master’s Degree - Public Administration, Personnel Management and Labor Relations

Bowling Green State University
Bowling Green, Ohio
12.2004

Bachelor of Arts Degree - Interpersonal Communications, History

Bowling Green State University
Bowling Green, Ohio
05.2002

Skills

  • Effective time management
  • Training program management
  • Proficient verbal and written communication abilities
  • Committed to exceptional customer service
  • Clear and concise communication
  • Team leadership
  • Time management
  • Decision-making
  • Documentation and reporting
  • Operations management
  • Relationship building
  • Licensed International Pool and Water Park Instructor Trainer, Jeff Ellis and Associates
  • Red Cross Lifeguard Instructor Certification

Certification

  • Jeff Ellis and Associates International Lifeguard Instructor Trainer
  • Red Cross Lifeguard Insturctor

Role Description

  • Senior Manager that was responsible for daily operations of the water park facility. Responsible for organizing, managing and supervising a staff of 350 personnel.
  • Recruited and managed 240-person International Student Work Program for park.
  • Experience in Budgeting, pricing and procurement of supplies for department
  • Directly responsible for hiring and training of the water park/lifeguard staff
  • Develop and maintain strong, professional relationships with peers, other departments and executives within the Corporate Enterprise and its external clients.
  • Responsible for scheduling, budgets and Team mentoring of the staff assigned to assure corporate objectives, guidelines and budgets are met and maintained. This is accomplished by utilizing effective management skills and leveraging Team empowerment, positive reinforcement and training… “Lead by example; but empower your Team to succeed!”
  • A seasoned professional who successfully identifies and resolves diverse customer service issues of the facility.
  • Proven self-starter requiring little or no supervision and working well under pressure and diverse conditions.

Business Areas

Hospitality and Tourism, Amusement and Aquatic parks

Timeline

Manager, Human Reources

Dorney Park and Wildwater Kingdom
08.2022 - 05.2025

Aquatic Specialist

Cedar Crest College - Rodale Aquatic Center
04.2018 - Current

Aquatics Manager

Dorney Park and Wildwater Kingdom
04.2010 - 08.2022

Aquatics Manager

SplashDown Beach Waterpark
12.2007 - 01.2010

Aquatics Manager

Splash Universe – WanaWaves
12.2006 - 07.2007

Bachelor of Arts Degree - Interpersonal Communications, History

Bowling Green State University

Master’s Degree - Public Administration, Personnel Management and Labor Relations

Bowling Green State University