Gabriel Tilcara

• Set up modems and other hardware with necessary cables.
• Reviewed blueprints and schematics prior to beginning any installations in order to properly plan out the job.
• Troubleshot and repaired existing network cabling systems to ensure optimal performance.
• Installed, configured, and tested network cabling systems such as Cat5e, Cat6, and fiber optics.
• Maintained inventory of all necessary parts required for installation of new network cabling systems.
• Used various tools including punch-down blocks, crimping tools, wire strippers, testers and multi-meters for testing cables and diagnosing faults in the system.
• Performed cable management tasks such as labeling cables, organizing patch panels, and routing wires through conduit or other pathways.
• Ensured compliance with industry standards such as TIA, EIA 568A, B while performing installations.

• Remote technical support for ATMs machine. Hardware & software solutions.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Configured workstations, networks, servers and printers for end users.
• Devised incisive workarounds and resolutions for IT-related problems.
• Resolved network connectivity issues with routers and switches.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Maintained an inventory of all IT equipment in the organization.
• Understood and followed oral and written directions.

Technological Strategy -Technological Auditing (Onsite, networking). -Technological Sourcing -Technical management analyst of branches throughout the country. Analyst responsible for maintenance and support of technological infrastructure of branches, ATMs and self-service terminals. -Coordination of infrastructure implementations for the opening of new branches. -Planning and coordination with main suppliers of the bank: IBM, NCR, CISCO, IT Subcontractors -Responsible for the technical management of branches and related channels. Planning and coordination of projects related to the area and actions related to the maintenance and continuous improvement of services. Responsible for ISP provider link projects (Fiber link surveys, Fiber, ATM's and self-service terminals).

• Monitored network performance and identified areas for improvement.
• Served as first point of contact for incoming technical service calls and emails.
• Maintained up-to-date case documentation for future reference
• Set up local area networks and wide area networks.
• Supervised and directed workers engaged in installation of data communication equipment and software.
• Maintained inventory of all IT equipment and supplies in use by the organization.
• Conducted regular maintenance checks on computers, servers, and other IT equipment.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

System migration plans. -Migration of the technological park to Windows Seven. -Headquarters, branches. -Help desk, on-site technical analyst and networking - applications, resolution of software & hardware incidents.
Backup of users, technical assistance to hierarchical positions.
IP telephone installation, installation of Cisco equipment: Switches, routers, patching of racks, connection of fiber optic links.

• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Provided assistance in setting up new computers, printers, and other IT-related equipment.
• Managed inventory of IT equipment and supplies; reordered when necessary.
• Upgraded existing hardware components as per company needs.
• Resolved internet connection problems for users both inside and outside of the office network.
• Installed and performed minor repairs to hardware, software or peripheral equipment.