Gabriel Tosella
Clearwater ,FL
Summary
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Successful at handling high-volume, physically-challenging work. Excellent teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Detail-oriented in evaluating products and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
7
7
years of professional experience
Work History
Package Team
3 Daughters Brewing
St. Petersburg, FL
03.2026 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained cleanliness and organization of brewing area according to safety standards.
- Operated machinery and tools safely to maintain productivity levels on Canning Line.
- Monitored production to identify and address potential issues.
Customer Service Specialist
Airgas
Largo, FL
08.2023 - 03.2026
- Collaborated with team members to streamline order processing, improving efficiency in service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Resolved customer inquiries and issues using software applications to ensure timely responses and resolutions.
- Managed high-volume call flow while maintaining quality service standards.
Grocery Clerk
Publix
120 Carillon Pkwy, St. Petersburg, FL 33716
02.2023 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Unloaded the merchandise truck with other team members
Stock 2 Associate
Walmart
23106 US Hwy 19 N, Clearwater, FL 33765
01.2022 - 01.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Unloaded the supply truck with the automatic sorting line onto pallets for stocking the sales floor
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Kitchen Crew Member
Aubrey's Papermill
6005 Brookvale Ln, Knoxville, TN 37919
07.2021 - 01.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Crew
Chipotle
05.2019 - 03.2021
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked the fry station and grill station preparing food
- Prepared and cut fresh vegetables before store hours for the day
Education
Highschool Diploma -
Dixie M. Hollins High School
Kenneth City, FL2018
Skills
- Teamwork
- Communication
- Critical-Thinking
- Heavy Lifting
- Inspect Merchandise
- Customer service
- Call center experience
- Machine operation
- Safety awareness
Timeline
Package Team
3 Daughters Brewing
03.2026 - Current
Customer Service Specialist
Airgas
08.2023 - 03.2026
Grocery Clerk
Publix
02.2023 - Current
Stock 2 Associate
Walmart
01.2022 - 01.2023
Kitchen Crew Member
Aubrey's Papermill
07.2021 - 01.2022
Crew
Chipotle
05.2019 - 03.2021
Highschool Diploma -
Dixie M. Hollins High School