Gabriel Velazquez
Boynton Beach
Summary
Frontline service professional with proven experience in customer engagement, problem solving, and maintaining high standards. Known for fostering team collaboration and adapting to changing needs to ensure smooth operations. Strong skills in inventory management, multitasking, and providing exceptional customer service. Reliable and results-driven, consistently contributing to positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Service Clerk
Publix
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
Lieutenant
Palm Beach County Fire Rescue Cadet Program
06.2020 - 06.2022
- Ensure everyone is paying attention to the instructors. Ensure the equipment is handled properly by others.
Quarterback Player
Santaluces High School, Football
08.2020 - 07.2021
- Assist the team in making plays to defeat the team we played against.
Team manager
Santaluces High School, Football
07.2018 - 08.2020
- Assist coach in setting up field for practice and games. Review plays with players. Provide snacks and drinks for players while the game is in session.
Education
Academic Degree - Core Academic Degree
Santaluces High School
Boynton Beach, FL05.2022
Skills
- Able to multi-task
- Great teamwork skills
- Great customer service skills
- Problem-solving skills
- Customer engagement
- Administrative skills
- Time management
Certification
BLS Certification
LANGUAGES
English
Timeline
Front Service Clerk
Publix
09.2023 - Current
Quarterback Player
Santaluces High School, Football
08.2020 - 07.2021
Lieutenant
Palm Beach County Fire Rescue Cadet Program
06.2020 - 06.2022
Team manager
Santaluces High School, Football
07.2018 - 08.2020
Academic Degree - Core Academic Degree
Santaluces High School
Awards
Lieutenant Award January 2022, Team Manager Award- January 2020
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