Gabriel Villapudua
Stockton,CA
Summary
High-energy sales motivated individual. Set and enforced consistent standards to exceed expected performance. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing both team and personal efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Wildling Shoes
10.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, and selling techniques, significantly increasing customer satisfaction ratings.
Field Representative
Engeo
03.2021 - 09.2023
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with contractors, fostering trust and loyalty for ongoing business growth.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Preserved and Heightened relationships with key clients
- Cleared out negative relations between Engeo and contractor relationships.
Customer Service Representative
Enterprise Rent A Car
05.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created a program to help increase insurance rates.
Education
BBA - Accounting
California State University - Monterey Bay
Seaside, CA05.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Sales proficiency
- Decision-Making
- Interpersonal Communication
Timeline
Store Manager
Wildling Shoes
10.2023 - Current
Field Representative
Engeo
03.2021 - 09.2023
Customer Service Representative
Enterprise Rent A Car
05.2019 - 03.2020
BBA - Accounting
California State University - Monterey Bay
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