Gabriel Zuniga
SAN ANTONIO
Summary
Dynamic Transformation Field Leader excelling in team management, customer service, and process improvements. Proven ability to enhance operational efficiency and mentor junior staff, driving performance and satisfaction in the automotive industry.
Overview
36
36
years of professional experience
Work History
Transformation Field Leader
Pep Boys Auto Service & Tire
04.2006 - Current
- Led team in delivering exceptional customer service and resolving complex automotive issues.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Mentored junior technicians, enhancing skills and improving overall team performance.
- Implemented process improvements that increased efficiency in service delivery and workflow management.
- Analyzed customer feedback to identify trends and drive enhancements in service quality.
- Conducted regular site inspections to ensure adherence to safety regulations, maintaining a safe working environment at all times.
Service Manager
Goodyear Tire & Rubber
07.2005 - 04.2006
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented process improvements that enhanced workflow efficiency within service department.
- Developed training programs for staff, fostering skill development and performance enhancement.
- Coordinated scheduling and resource allocation to optimize service delivery and reduce wait times.
- Monitored inventory levels and managed procurement to maintain stock availability for services.
- Analyzed service metrics to identify trends, driving strategic decisions for operational improvements.
- Resolved customer complaints in professional and timely manner.
Store Manager
Firestone Auto Care
08.1996 - 07.2005
- Led daily operations to enhance customer satisfaction and operational efficiency.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Developed sales strategies that increased revenue through targeted promotions and upselling techniques.
- Ensured compliance with safety regulations, maintaining a secure working environment for staff and customers.
- Analyzed performance metrics to identify trends, driving strategic decisions for store improvements.
- Collaborated with corporate leadership on initiatives that aligned with company goals and values.
- Managed budgeting processes, ensuring financial targets were met while maximizing resource allocation.
Store Manager
4 Day Tire
12.1989 - 08.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Nimitz High School
Irving, TXSkills
- Team management
- Task delegation
- Motivational leadership
- Cultural awareness
- Customer service
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Critical thinking
- Customer satisfaction
- Team leadership
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Transformation Field Leader
Pep Boys Auto Service & Tire
04.2006 - Current
Service Manager
Goodyear Tire & Rubber
07.2005 - 04.2006
Store Manager
Firestone Auto Care
08.1996 - 07.2005
Store Manager
4 Day Tire
12.1989 - 08.1996
High School Diploma -
Nimitz High School