Gabriela Abaroa Bautista
Lady Lake,FL
Summary
Expert in mixology, I elevated guest experiences at Ritz-Carlton by creating guests for life. Focusing on the mottos “Ladies and Gentlemen serving Ladies and Gentlemen “. My dual strengths in operational efficiency and client satisfaction coexist with my strength of speed behind the bar. I am passionate about exceeding customer expectations while remaining calm and having a sense of humor in demanding environments. Excellent in time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Ritz-Carlton
Sarasota, FL
04.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, while maintaining a full bar.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately daily.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Provided a safe work environment by following protocols.
Bartender/Key Holder
Daiquiri Deck St. Armand's Circle
Sarasota, FL
02.2015 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing manager duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted in the organization of large events, setting up vendors, assigning work stations, and managing day of event.
Education
Interdisciplinary Social Sciences - Psychology/Criminology
University of South Florida
Tampa, FL12.2015
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Expert Mixology
- Event Coordination
Accomplishments
Winner of the 2024 Set The Bar competition for “Best Tequila” and “Best Over All” cocktail
Timeline
Lead Bartender
Ritz-Carlton
04.2021 - Current
Bartender/Key Holder
Daiquiri Deck St. Armand's Circle
02.2015 - 03.2021
Interdisciplinary Social Sciences - Psychology/Criminology
University of South Florida