Gabriela Amurrio-Santos
Edmonds
Summary
Knowledgeable Billing Specialist with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Growing Smiles Of Northern Virginia
Falls Church, VA
08.2018 - 02.2025
- Streamlined patient billing processes to enhance accuracy and reduce processing time.
- Reviewed insurance claims to ensure compliance with regulations and timely reimbursements.
- Coordinated with dental providers to resolve billing discrepancies and improve communication.
- Analyzed billing data trends to identify areas for improvement in revenue cycle management.
- Negotiated with suppliers to secure better pricing for practice management software, leading to reduced overhead expenses and higher profit margins.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Assisted in the preparation of monthly financial reports for dental office management, providing accurate data on billing performance and revenue trends.
- Managed high volumes of patient files accurately while prioritizing urgent cases for quicker processing times within the dental office workflows.
- Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Contributed positively to patient satisfaction scores by addressing billing-related inquiries promptly and professionally over phone calls or emails.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
- Reconciled accounts receivable to general ledger.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Dental Assistant
Potomac Pediatric Dentistry
Dumfries, VA
07.2016 - 08.2017
- Assisted in patient management and care, ensuring comfort during dental procedures.
- Prepared treatment areas and sterilized instruments following infection control protocols.
- Educated patients and families on oral hygiene practices tailored to pediatric needs.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
Education
Bachelor of Science - Business Administration And Management
American Public University
Charles Town, WV05-2027
High School Diploma -
Freedom High School
Woodbridge, VA06-2015
Associate of Science - Business Administration
Pensacola State College
Pensacola, FL05-2025
Certificate - Business Management
Pensacola State College
Pensacola, FL12-2024
Certificate - Human Resource Administrator
Pensacola State College
Pensacola, FL05-2024
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Growing Smiles Of Northern Virginia
08.2018 - 02.2025
Dental Assistant
Potomac Pediatric Dentistry
07.2016 - 08.2017
Bachelor of Science - Business Administration And Management
American Public University
High School Diploma -
Freedom High School
Associate of Science - Business Administration
Pensacola State College
Certificate - Business Management
Pensacola State College
Certificate - Human Resource Administrator
Pensacola State College