Gabriela Bencomo

• Answered questions regarding drinks specials and menus items.
• Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
• Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
• Cleared tables quickly after guests departed.
• Received payment by cash or credit card and return change when necessary.
• Coordinated with kitchen staff to ensure timely delivery of food orders.
• Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Provided excellent customer service at all times.
• Checked identification prior to serving.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Trained new employees to perform duties.
• Maintained a positive attitude while working long hours under challenging conditions at times.

• Greeted visitors in the showroom area and provided assistance as necessary.
• Maintained office supplies inventory by checking stock levels and ordering new materials when needed.
• Processed invoices for payment in accordance with established procedures.
• Ensured compliance with company policies and regulations.
• Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
• Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
• Facilitated and tracked communication between employees, departments, vendors, and other stakeholders.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Processed payroll and managed employee records, ensuring compliance with legal requirements.

• Ensured compliance with data protection regulations when handling customer information.
• Processed orders accurately and efficiently according to established procedures.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Resolved customer complaints promptly and professionally.
• Performed administrative duties such as filing paperwork, maintaining records, updating databases.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• Answered customer inquiries over the phone and via email.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Opened and closed accounts When customers needed service

• Verified accuracy of room rates and other charges during check-in process.
• Processed payments accurately and efficiently.
• Addressed customer needs in a timely manner.
• Provided excellent customer service while upholding company policies.
• Provided information about hotel amenities, services, and local attractions.
• Resolved customer complaints promptly and courteously.
• Inputted guest information into computer system accurately and securely.
• Scheduled reservations for groups and special events.
• Assisted with check-in and check-out procedures for guests.
• Managed cash drawer responsibly throughout shift.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Issued room keys and escort instructions to bellhops.

• Opened and Closed store
• Opened and closed registers
• Managed to assist customers
• Processed cashed and credit card payments
• Maintained friendly and professional customer interactions.
• Cleaned
• Restocked shelves as needed to ensure sufficient inventory levels.
• Provided accurate information about products, prices and services.
• Assisted customers with product selection, sizing and styling.
• Upsold additional items based on customer interests and needs.

• Opened and closed the store
• Opened and closed registers
• Received and processed cash and credit payments for in-store purchases
• Maintained friendly and professional customer interactions
• Demonstrated that customers come first by serving them with a sense of urgency
• Verified that all merchandising standards were maintained on a daily basis.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Upsold additional items based on customer interests and needs.

Coordinated all department functions for team of 45-65 employees. Verified and logged in deadlines for responding to daily inquiries. Traveled with the manager to take notes and dictation at meetings. Run errands. Handled incoming and outgoing correspondence, including mail, email and faxes.Checked mail, shopped for office materials and handled bill payments.Organized personal and professional calendars and supplied reminders of upcoming meetings and events.Created expense reports using Microsoft Excel spreadsheets.Attended business meetings and took meeting minutes.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Facilitated working relationships with co-tenants and building management.Posted open positions on company and social media websites.Created weekly and monthly reports and presentations. Also did payroll and worked with quick books.