Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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GABRIELA BONILLA

North Bergen

Summary

Customer service and Banking professional with over five years of experience in client-facing roles, excelling as a top-performing Personal Banker and Bank Teller. Proven expertise in financial services, sales, and client support, with a strong ability to build relationships and deliver tailored solutions. Adept at resolving issues, meeting performance goals, and enhancing the customer experience.

Overview

4
4
years of professional experience

Work History

Personal Banker

Valley Bank
01.2025 - Current
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Personal Banker

Citizens
06.2023 - 10.2024
  • Delivered personalized financial services, including account management, product recommendations, and loan guidance, enhancing customer relationships
  • Consistently exceeded monthly and quarterly sales targets by cross-selling products such as credit cards, personal loans, and investment solutions
  • Conducted comprehensive financial reviews with customers, identifying opportunities to meet their financial goals and improve overall satisfaction
  • Assisted customers in navigating online banking platforms and mobile apps, improving digital engagement and efficiency
  • Mentored new employees on sales strategies, customer service techniques, and company policies, contributing to a stronger team performance
  • Played a key role in community outreach programs to attract new customers and promote the bank's services

Bank Teller

Citibank
07.2021 - 06.2023
  • Processed a high volume of transactions daily, including deposits, withdrawals, wire transfers, and account servicing, with 100% accuracy
  • Educated clients on a variety of financial services, such as savings accounts, credit cards, and investment options, to improve financial literacy
  • Consistently achieved or surpassed monthly referral quotas by recommending bank products and services that aligned with client needs
  • Provided outstanding service to both personal and business banking clients, resulting in high customer retention and loyalty
  • Trained junior tellers on best practices for transaction processing, customer service, and problem resolution

Education

GED -

North Bergen High School
01.2018

Skills

  • Customer Service
  • Communication
  • Bilingual Fluency
  • Banking Proficiency
  • Sales Proficiency
  • Performance-Driven
  • Problem Resolution
  • Technical Proficiency
  • Professional Presentation
  • Working with teammates
  • Strong team contribution

Languages

Spanish
Native or Bilingual

References

Lucia Rodriguez Manager - Citibank
347-756-8343
Charlie Pie Manager - Citizens Bank
718-607-6551

Timeline

Personal Banker

Valley Bank
01.2025 - Current

Personal Banker

Citizens
06.2023 - 10.2024

Bank Teller

Citibank
07.2021 - 06.2023

GED -

North Bergen High School

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GABRIELA BONILLA