Gabriela Caballero
Salt Lake City,UT
Summary
Accomplished collections specialist with a proven track record at Discover, excelling in customer service and problem-solving. Fluent in Spanish and English, adept at resolving payment issues and ensuring compliance. Demonstrated ability to collaborate effectively, achieving 100% compliance pass. Skilled in phone support and communication, enhancing client satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Financial Services Collections
Dicover
Salt Lake City, UT
03.2024 - Current
• Over the phone collections for foreign language clients
• Helped solution around payment options for Discover card clients
• Helped resolve issues with past due clients
• Resolve any concerns clients may have
• 100% compliance pass
Collections
Arivo Acceptance
West Valley City, UT
08.2021 - 02.2024
• Collect on past due car payments
• Reach out to customers via the phone when care payment was 60 days overdue
• Try to work with clients on how to make payments.
• Arrange payment plans
Education
Associate of Science -
SLICC
Taylorsville UTSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Collections
- Customer Service
- Phone support and strong verbal communication
- Basic understanding or regulations
- Fluent in Spanish and English
Timeline
Financial Services Collections
Dicover
03.2024 - Current
Collections
Arivo Acceptance
08.2021 - 02.2024
Associate of Science -
SLICC