Gabriela Campillo
Accretive Enrollment Services/Gallagher
Houston,TX
1
Certification
16
years of professional experience
Benefits counseling professional with solid track record of managing comprehensive benefits programs for diverse populations. Consistently improves client understanding and satisfaction through clear communication and tailored advice. Team-oriented with focus on achieving tangible results and ensuring seamless adaptation to dynamic needs. Proficient in benefits analysis and client relationship management.
Work History
Employee Benefits Counselor
5 Years- Educated employees on benefits options and enrollment processes.
- Knowledge in employee benefit plans such as: Medical,Dental,Vision,FSA/HSA,Short-Long-Term Disability, Life Insurance, Critical Illness, Accident, Hospital Indemnity,etc.
- Processed contribution funding for FSA and HSA accounts.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Educated new hires about available benefits during orientation sessions, answering questions related to coverage specifics.
- Assisted employees in navigating open enrollment periods, providing guidance on plan selection and changes.
- Resolved complex benefits issues with prompt investigation and clear communication to all parties involved.
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Collected documents and checked applications for completeness before submission.
- Facilitated smooth transitions during mergers and acquisitions by effectively communicating new benefit plans to impacted employees.
- Checked employees' benefits enrollment for accuracy and inputted all data into Selerix, Employee Navigator, Bswift,ADP, UKG, etc.
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
- Answered questions and built interest with friendly and knowledgeable support.
- Responsible for inbound/outbound calls and emails for new hire employees.
Sales Representative/Customer Service/Acquisitions
1 Year 7 Months- 1. Answering leads calls of potential buyers interested in buying/leasing a house, land or commercial properties.
- 2. Explain in detail how the process works so buyers will have better understanding about interest rate, closing fees and documents required.
- 3. Negotiate sales price with the potential buyer and seller.
- 4. Collect down payment and proper documentation from the potential buyer to start the process.
- 5. Responsible to input numbers in the amortization and provide sales deposit receipts to each client providing a down payment or installments.
- 6. Responsible to achieve quarter sales goal by selling/lease at least 13 properties every quarter.
- 7. Attended Tax Sales and bid on properties on behalf of the company.
- 8. Every Tax Sale I attended obtained/won 4 or 5 properties each time.
- 9. Great customer service skills and able to communicate in detail with the clients.
- 10. Input client's information in Zoho such as name and last name, phone number and property they were inquired about for future follow ups.
Sales/Customer Service Representative
5 Years 1 Month- 1. Responsible for achieving sales and collections goals every month.
- 2. Inside/Outside Sales Experience
- 3. Cold Calling.
- 4. Prospecting new businesses by calling or visiting.
- 5. Assist every lead call inquiring information to advertise in the newspaper.
- 6. Renew old accounts with new promotions available and ensure best customer service provided to current and new clients.
- 7. Call and email every account to confirm payment or to collect remaining balance from previous agreements.
- 8. Everyday data entry to sales force including calls, emails and visits.
Assistant Manager
4 Years 2 Months- Manage over 5 employees. Count registers, cashiering, receipts and complete sales report.
- Made bank deposits. Make sure employees are offering excellent customer service. Perform point of sales system. Data input invoices for food orders.
Education
High School Diploma
Graduated
Skills
Sales Experience
Customer Service
Communication skills
Employee counseling
New employee enrollment
Open enrollment procedures
Medical coverage
Benefits options
Verbal and written communication
Benefits explanation
Highly skilled in Selerix
Employee Navigator
Bswift
UKG
ADP
etc.
Time management
Certification
- Licensed in Life and Health.
Languages
English
Spanish
Timeline
Employee Benefits Counselor
Accretive Enrollment Services/Gallagher
03.2021 - 03.2026Read More
Sales Representative/Customer Service/Acquisitions
SWE HOMES, LP
08.2019 - 03.2021Read More
Sales/Customer Service Representative
La Subasta Inc
07.2014 - 08.2019Read More
Assistant Manager
Cici’s Pizza
05.2010 - 07.2014Read More
Lee High School
High School Diploma
Read More