Gabriela Castellanos
Hawthorne,New Jersey
Summary
Professional retail worker known for high standards and results-driven approach. Adept at fostering team collaboration and consistently meeting customer satisfaction goals. Reliable and adaptable, ensuring smooth operations and handling customer inquiries with ease. Skilled in cash handling, inventory management, and maintaining welcoming store environment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Whole Foods Market Inc
09.2022 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted in training new hires, sharing best practices and company standards.
Produce Worker
Greenway Markets
09.2021 - 05.2022
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Monitored work environment to maintain safety, cleanliness and organization.
- Disposed of expired and overripe items to eliminate health risks.
- Promoted key products by preparing and handing out food samples to shoppers.
- Updated signage to reflect current pricing and promote target merchandise.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Delivered information to customers on produce qualities and pricing.
- Rotated produce on regular basis to mitigate waste and losses on products.
- Supported loss prevention initiatives by monitoring inventory levels and reporting discrepancies or suspected thefts promptly.
- Rotated produce on display by following "first in – first out” policy.
- Optimized workflow efficiency within the department by consistently organizing workstations according to task requirements.
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Produce Worker
ShopRite
01.2021 - 10.2021
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Monitored work environment to maintain safety, cleanliness and organization.
- Disposed of expired and overripe items to eliminate health risks.
- Checked prices and located products for customers.
- Assisted customers with product, promotion and policy information.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Notified supervisor of spills for quick clean-up and remediation.
- Leveraged lift equipment to pull items from stock and add shelves and bins.
- Transferred produce to sales floor from storage areas and arranged inventory.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Delivered information to customers on produce qualities and pricing.
- Rotated produce on regular basis to mitigate waste and losses on products.
- Cleaned produce displays and checked products for freshness.
Education
Bachelor of Arts - Sociology
Ramapo College of New Jersey
Mahwah, NJ2024
High School Diploma -
Hawthorne High School
Hawthorne, NJ06.2020
Skills
- Verbal and Written Communication
- Flexible Schedule
- Safety Procedures Compliance
- Product Rotation
- Packaging and Labeling
- Safe Food Handling
- Display Setup
- Customer Service
- Unloading Deliveries
- Quality Inspections
- Product Stocking and Storage
- Safety Procedures
- Heavy Lifting
- Attention to Detail
- Stockroom Maintenance
- Product Signage and Labeling
- Stocking and Replenishing
- Teamwork and Collaboration
- Supermarket Stocking
- Store Appearance
- Positive Attitude
- Willingness to Learn
- Cash handling expertise
- Strong Work Ethic
- Heavy Machinery Use
- Product Knowledge
- Honesty and Integrity
- Training and Mentoring
- Deductive Reasoning
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
Cashier Assistant
Whole Foods Market Inc
09.2022 - Current
Produce Worker
Greenway Markets
09.2021 - 05.2022
Produce Worker
ShopRite
01.2021 - 10.2021
High School Diploma -
Hawthorne High School
Bachelor of Arts - Sociology
Ramapo College of New Jersey
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