Gabriela Castellanos Mazzarella
Orlando,FL
Summary
With a proven track record at The Walt Disney Company, I excel in enhancing customer satisfaction and streamlining operations. Friendly and reliable. Skilled at problem resolution and time management. Comfortable working in fast-paced environments while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Associate
The Walt Disney Company
09.2024 - Current
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Character Attendant
The Walt Disney Company
10.2023 - 09.2024
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
Front Desk Receptionist
Dr. Francisco J. Oliva DPM
08.2023 - 10.2023
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Patient Access Representative
Sylvester Comprehensive Cancer Center
12.2021 - 09.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Managed approximately 30 incoming calls, emails, and faxes per day from costumers.
- Proven leadership in driving business growth via strategic planning, data driven insights, technology innovation, operational excellence and strong cross-functional relationship building.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Sales Representative
BrandsMart USA
06.2021 - 11.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Generated advertising brochure for vendor use.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Barista
Pasion Del Cielo
10.2018 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Associate of Science - Film Production Technology
Miami Dade College
Miami, FL12-2021
High School Diploma -
U.E Colegio San Luis
Caracas, Vzla07-2014
Skills
- Multidisciplinary Team Engagement
- Written Communication Skills
- Precision in Order Fulfillment
- POS Software Proficiency
- Hospitality Management
- Professional Correspondence Typing
- Verbal Communication Skills
Certification
Adobe Certified Professional - Visual Effects & Motion Graphics using Adobe After Effects
Adobe Certified Professional - Digital Video using Premiere Pro CC 2018
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Food and Beverage Associate
The Walt Disney Company
09.2024 - Current
Character Attendant
The Walt Disney Company
10.2023 - 09.2024
Front Desk Receptionist
Dr. Francisco J. Oliva DPM
08.2023 - 10.2023
Patient Access Representative
Sylvester Comprehensive Cancer Center
12.2021 - 09.2022
Sales Representative
BrandsMart USA
06.2021 - 11.2021
Barista
Pasion Del Cielo
10.2018 - 06.2021
Associate of Science - Film Production Technology
Miami Dade College
High School Diploma -
U.E Colegio San Luis
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