Gabriela Castillo
Nag Clinics
Pasadena
2
Languages
1
Certification
13
years of professional experience
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Work History
Certified Medical Assistant
1 Year 3 Months- Patient Intake: Measure and record vital signs, height, weight and patient medical history.
- Exam Preparation: Room patients, prep examination rooms. Prep patients accordingly to their medical needs.
- Lab and Testing: Collect, label and process lab specimens (such as blood and urine)
- Performed basic diagnostic tests such as EKG's.
- Treatments: Administered medications or injections under physician supervision if appropriately certified.
- Pediatric Care: Instructed on medications dosing, vaccines and post vaccines care and developmental guidance.
- Performed vitals and veinpuncture tests. PKU's and monthly check ups.
Administrative Assistant/Legal Assistant
7 Months- Legal Assistant
- Assisted attorneys with case preparation, including organizing legal documents and evidence
- Drafted and reviewed correspondence, forms, and basic filings
- Maintained client files and ensured accurate documentation in compliance with firm procedures
- Communicated with clients regarding case updates and scheduled appointments
- Conducted basic legal research and gathered relevant case information
- Handled confidential information with a high level of discretion and professionalism
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- May 2024- December 2024
- Vergara Miller Law Firm | Missouri City, TX |
CSR - Customer Service Representative
6 Months- Provided exceptional customer service remotely, ensuring prompt and accurate resolution of inquiries and issues
- Effectively managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics
- Maintained a high level of professionalism and empathy while interacting with customers via phone, email, or chat.
- Assisted customers by updating personal information such as change of addresses, bank accounts, and update information depending on each case.
Team Member
8 Months- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Maintained cleanliness and organization of dining area, including resetting tables for incoming guests
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
- Worked collaboratively with other FOH team members to provide seamless service during busy periods
Phlebotomist
3 Months- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Maintained confidentiality of patient information at all times according to HIPAA regulations
Medical Assistant
7 Months- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Prepared examination rooms in ensuring cleanliness and stocking necessary supplies
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Assisted with administrative tasks such as filing documents or processing paperwork
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently
Front Line Worker
11 Months- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Maintained a clean and organized work station, following sanitation guidelines at all times
- Adhered to portion control guidelines while plating dishes for consistent portion sizes
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
Cashier/Customer Service
1 Year- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Mentored new cashiers by providing guidance on proper cash handling procedures and exceptional customer service standards
- Awarded Employee of the Month twice within one year based on outstanding performance metrics
Education
Phlebotomy
Certified Nurse Aide
High School Diploma
Training program
Skills
Bilingual
Fast Learner
Communication Excellence
Organized
Responsible
Certification
Basic Life Support
Phlebotomy Technician
CNA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Medical Assistant
Nag Clinics
05.2025 - 08.2026Read More
Administrative Assistant/Legal Assistant
Vergara Miller Law Firm
05.2024 - 12.2024Read More
CSR - Customer Service Representative
DHS FEMA
08.2023 - 02.2024Read More
Team Member
Chick-fil-A Restaurants
01.2023 - 09.2023Read More
Phlebotomist
HCA Houston Healthcare
01.2021 - 04.2021Read More
Medical Assistant
Affinity Urgent Care
05.2020 - 12.2020Read More
Front Line Worker
Chipotle Mexican Grill
01.2019 - 12.2019Read More
Cashier/Customer Service
El Ahorro Supermarket
03.2013 - 03.2014Read More
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