GABRIELA CENTENO
Gibsonton
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Enrollment Assister
ASM RESEARCH LLC
Gibsonton
06.2024 - Current
- Analyze the needs of the consumer with strong interpersonal skills, and use probing questions.
- Escalate issues related to the consumer or tools when appropriate.
- Ensure all project-identified, state, and federal regulations, processes, policies, and procedures are executed and followed as applicable.
- Successfully participate in a hybrid work structure that includes remote work from home.
- Enrollment Assisters provide remote, direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families.
Senior Collections Representative
JP Morgan Chase
Tampa
07.2022 - 01.2023
- Performed credit analysis on delinquent accounts prior to initiating legal action.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Advised customers of necessary actions and strategies for debt repayment.
- Documented customer inquiries and resolutions in a ticketing system.
- Answered incoming calls in a professional manner, directed callers to the appropriate personnel or department, or took messages as needed.
Internal Support Specialist
General Dynamics Information Technology
Riverview
04.2020 - 09.2021
- Resolved customer complaints and returns efficiently, enhancing brand loyalty through exceptional service and support.
- Guided staff in utilizing Avaya, Oracle, and Microsoft Teams, enhancing the organization of customer interaction logs.
- Orchestrated the creation of customized insurance solutions, transforming individual needs into comprehensive protection plans.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Provided technical support to customers via phone and email.
Education
High School Diploma/ GED -
East Bay High School
Gibsonton, FL01-2013
Skills
- Dispute resolution
- Payroll processing
- Account management
- Script adherence
- Payment processing
- Accounting systems
- Call center experience
- Performance improvement
- Customer research
- Creative problem-solving
- Organizational skills
- Attention to detail
- Motivated professional
- Microsoft Teams proficiency
- Microsoft Office proficiency
- Avaya proficiency
- Oracle proficiency
- PeopleSoft proficiency
- Workforce proficiency
- Salesforce proficiency
- Citrix proficiency
- JD Edwards proficiency
- Active listening skills
- Team leadership
Timeline
Enrollment Assister
ASM RESEARCH LLC
06.2024 - Current
Senior Collections Representative
JP Morgan Chase
07.2022 - 01.2023
Internal Support Specialist
General Dynamics Information Technology
04.2020 - 09.2021
High School Diploma/ GED -
East Bay High School
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