Gabriela Charneco
El Segundo
Lake Worth Beach
1
Certification
8
years of professional experience
Results-driven General Manager with extensive, hands on experience leading high volume bar and restaurant operations from the ground up. A motivating leader who builds high performing teams, reduces employee turnover through positive culture, and effortlessly bridges back of house execution with front of house hospitality. Skilled in Toast POS systems, vender relations, and delivering seamless guest experiences.
Work History
General Manager
2 Years 2 Months- Led all daily restaurant and bar operations while maintaining a hands on approach, seamlessly stepping in to bartend, serve, bus, and host during peak rushes to ensure flawless guest experiences.
- Initiated food and liquor ordering, conducted regular stock audits, and directly managed supply chain gaps by executing emergency runs to Restaurant Depot to prevent service interruptions.
- Exercised strict fiscal discipline by monitoring P&L, managing weekly timesheets via Toast POS, and optimizing inventory, consistently holding combined prime costs at an efficient 54% (never exceeding 59%).
- Built detailed budget sheets, managed weekly staff scheduling, and oversaw the administrative lifecycle to support operational goals.
- Cultivated a highly positive, collaborative work environment across both FOH and BOH teams, successfully driving down employee turnover through hands on mentorship, cross training, and continuous motivation.
Server
1 Year 7 Months- Delivered exceptional, attentive customer service in a high energy, fast paced craft burger and beer restaurant, managing multiple tables simultaneously.
- Mastered an extensive craft menu of specialty burgers, craft beers, and over the top milkshakes, utilizing suggestive selling techniques and my extensive knowledge to increase the average check size.
- Worked seamlessly with the bar, kitchen, and support staff to ensure pristine table turnover, rapid food running, and high guest satisfaction.
- Prepared signature craft milkshakes and specialty beverages alongside standard bar/server duties, ensuring quality consistency and rapid ticket times.
Cashier/Cook/Prep Cook/Server
11 Months- Executed front and back of house duties in fast-paced environment, transitioning between cashiering, food preparation, line cooking, and serving to ensure smooth operations.
- Handled kitchen prep, maintained strict adherence to food safety and sanitation standards, and ensured consistent quality on all orders.
- Provided friendly, efficient service at the register and tableside, managing POS transactions accurately and handling guest inquiries during high volume rushes.
Customer Service Representative
2 Years 6 Months- Provided compassionate support to Medicare Advantage members, resolving complex insurance inquiries and clarifying benefit details and healthcare policies.
- Actively listened to member concerns, investigated account details, and provided clear, compliant solutions while maintaining strong customer satisfaction metrics.
- Adhered strictly to HIPAA guidelines and corporate compliance protocols while managing high daily call volumes in a fast paced remote/office environment.
Education
High School Diploma
Skills
Employee mentorship
Budgeting
Leadership and team building
Problem resolution
Operations management
Inventory management
Certification
- Servsafe Manager
Timeline
General Manager
El Segundo
03.2024 - 05.2026Read More
Server
Brgr Stop
08.2022 - 03.2024Read More
Cashier/Cook/Prep Cook/Server
Old School Philly
09.2021 - 08.2022Read More
Customer Service Representative
Teleperformance (UnitedHealthcare)
11.2018 - 05.2021Read More
Coconut Creek High School
High School Diploma
Read More