Gabriela Contreras
Miami
Summary
Dedicated and results-oriented professional with a strong background in customer service, adept at multitasking and effective time management. Committed to creating positive and memorable experiences for customers while leveraging exceptional communication skills. Passionate about fostering engaging, educational, and entertaining group activities, particularly for children with special needs or social challenges. Eager to further develop professional expertise in a dynamic environment that values innovation and teamwork.
Overview
4
4
years of professional experience
Work History
Clinical Operations Specialist
Mia Aesthetics
Miami, FL
02.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround time.
- Developed and maintained standard operating procedures to improve consistency in service delivery.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Interacted with patients when checking them in to their appointments, as well as physically prepping them for their surgical procedure.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Patient Coordinator
Sisu Clinic
Miami, FL
10.2024 - 01.2025
- Coordinated patient appointments
- Provided support to patients regarding payment plans and all other financial matters
- Tracked inventory of medical supplies and product
- Received patient inquiries or complaints and helped and direct to appropriate medical staff members
- Explained policies and procedure to patients
- Cultivated positive relationships with patients to help meet satisfaction scores and for patients to obtain the best possible care
Paraprofessional Special Education
Stepping Stone Day School
Kew Gardens, NY
09.2023 - 09.2024
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided support to the instructional program with specific responsibility for assisting in the supervision, care, and instruction of a student with special needs in a self-contained classroom
- Provides, under the supervision of assigned teacher, instruction to the student in a variety of individual and group activities for the purpose of reinforcing instructional objectives; implementing IEP plans; and ensuring the student's access to his/her least restrictive environment.
Hostess Manager
Umbertos of New Hyde Park
New Hyde Park, NY
03.2022 - 08.2023
- Answered telephone to provide dining information and take reservations.
- Coordinated hostess schedule, workflows and daily assignments to leverage team strengths and support business objectives.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees
Education
High School Diploma -
Garden City High School
Garden City, NY01.2023
Skills
- Anticipating problems and Problem-Solving
- Training and Onboarding
- Childcare
- Program and Activity Planning
- Activity Supervision
- Team Leadership
- Complaint Resolution
- Workflow optimization
- Reliability
- Attention to detail
- Operations coordination
- Safety Guidelines and Procedures
- Medication Supervision
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Operations Specialist
Mia Aesthetics
02.2025 - Current
Patient Coordinator
Sisu Clinic
10.2024 - 01.2025
Paraprofessional Special Education
Stepping Stone Day School
09.2023 - 09.2024
Hostess Manager
Umbertos of New Hyde Park
03.2022 - 08.2023
High School Diploma -
Garden City High School