Conner Hoff
Lehi,UT
Summary
Results-driven Clinical Operations Specialist with a proven record in streamlining processes and enhancing workflow efficiency. Strong focus on problem-solving and cross-functional communication to meet project deliverables.
Overview
8
8
years of professional experience
Work History
Clinical Operations Specialist
ICON PLC
Mill Creek, WA
07.2022 - Current
- Streamlined operational processes to enhance workflow efficiency and reduce turnaround times.
- Coordinated cross-functional teams to ensure adherence to project timelines and deliverables.
- Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Client Communications & Support Coordinator
Amazon Pharmacy
Taylorsville, UT
01.2019 - 07.2022
- Coordinated patient medication management to ensure timely delivery and accurate prescriptions.
- Streamlined communication between insurance providers, local pharmacies, and patients to enhance service efficiency.
- Mentored junior staff on best practices in pharmaceutical care coordination and compliance standards.
- Facilitated onboarding and training for new support staff, fostering team collaboration.
- Developed and implemented process improvements to optimize workflow in pharmacy operations.
Armed Security Officer
Securitas Security
Millcreek, UT
06.2018 - 01.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential criminal activity.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Collaborated with law enforcement agencies during investigations or security breaches.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
Pharmacy Technician
US Army
San Antonio, TX
01.2018 - 06.2018
- Managed medication inventory, ensuring compliance with regulations and efficient stock levels.
- Compounded and dispensed prescriptions, adhering to safety protocols and accuracy standards.
- Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
- Conducted patient consultations, providing medication guidance and addressing inquiries effectively.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Nursing
Western Governor's University
Millcreek, UT10-2026
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Improvement plans
- Experience in leadership
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Time management
- Decision-making
- Conflict resolution
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Clinical Operations Specialist
ICON PLC
07.2022 - Current
Client Communications & Support Coordinator
Amazon Pharmacy
01.2019 - 07.2022
Armed Security Officer
Securitas Security
06.2018 - 01.2019
Pharmacy Technician
US Army
01.2018 - 06.2018
Nursing
Western Governor's University