Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Cortes

Technical Customer Service Specialist

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.


Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
2
2
Languages

Work History

TCSS (CorePlus), AWS Customer Service

AWS
07.2023 - Current
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.

TCSA (Core), AWS Customer Service

AWS
04.2021 - Current
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Participated in cross-functional projects aimed at improving overall business operations and service delivery.

Education

Bachelor of Arts - Classical Languages And Literatures

Universidad De Costa Rica
05.2001 -

Cloud Practitioner Certification

Skill Builder
12.2023 - Current

Skills

Call center experience

undefined

Timeline

Cloud Practitioner Certification

Skill Builder
12.2023 - Current

TCSS (CorePlus), AWS Customer Service

AWS
07.2023 - Current

TCSA (Core), AWS Customer Service

AWS
04.2021 - Current

Bachelor of Arts - Classical Languages And Literatures

Universidad De Costa Rica
05.2001 -
Gabriela CortesTechnical Customer Service Specialist