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Experienced in aviation and fast-paced hospitality environments with 5 years of customer service industry experience. Advanced skills in customer service, communication, and problem-solving. Confident in contributing to team success. Thrives in dynamic situations, adapting to change and finding creative solutions to unexpected problems. Committed to continuous improvement and fostering a collaborative team environment. Seeking an opportunity to deliver exceptional customer experiences at Etihad Airways.

Skilled Guest Services Supervisor proficient in the requirements and desires of guests at [Number]-star properties. Seeking to offer good multitasking and organizational skills, industry knowledge and a professional demeanor to a challenging role at [Company].

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.


  Personal Characteristics : To obtain satisfying work in an industry where I can contribute to an effective team, increase quality and productivity, as well as maintaining excellent customer service skills. I am a loyal and hard working person who is open to new ideas and willing to learn and take new challenges. Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of Aviation principles and customer service techniques, along with communication and problem-solving skills. I am enthusiastic and possess a professional attitude to my work and enjoy challenges, I also have the ability to organize and prioritize workload and am highly efficient when working to deadlines.




  Nationality: UAE – Completed the national service A customer focused performance driven professional with over 7 years of diversified Experience, including over 6 years in the Airline sector across maintaining high guest relations service standards and practices and exercising quality control in all areas, ensuring guest’s issues are promptly addressed by providing resolution in a timely and professional manner. Hands on expertise in establishing healthy business relations with the customers in securing repeat business and long term customer loyalty. Strong understanding in customer safety/comfort, service excellence and team management with innate strengths to acquire and retain guest satisfaction, with augmented service levels. EXECUTIVE SYNOPSIS
  Resourceful and competent to create win-win relationship with customers coupled with ability to manage customer centric operations, ensuring customer satisfaction by achieving delivery and service quality norms.
  Thorough Professional, with a high-caliber customer service orientation and ability to handle multiple functions and activities in a high-pressured environment.
  Gained Experience across staff allocation, handling flights (opening and closing flights on time), solving colleagues and customer queries and realizing SLA targets in compliance with the organizational standards.
  Expertise in dealing with the public and providing an efficient guest service.
  Well-organized with a track record that demonstrates self-motivation, creativity, determination, commitment and initiative to keep learning and hence achieve both personal and organizational goals
  Trained to deal with security and emergency situations, which may arise and can administer first aid to the Guests when needed; drive customer service operations, ensuring to achieve customer delight.
  Holds Good time management skills with the ability to quickly prioritize coordinate and consolidate the tasks. Instrumental in providing exceptional service to customers.


Gabriela Crisanto

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Guest Services Agent

Transportation Driver

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Bachelor of Science - Sociology

Associate of Arts - Sociology

High School Diploma -

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Guest Services Agent

Transportation Driver

Bachelor of Science - Sociology

Associate of Arts - Sociology

High School Diploma -

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