Gabriela Crisosto
North Las Vegas,NV
Summary
Developed strong collaborative and multitasking skills in a fast-paced environment, ensuring efficient handling of various tasks. Transitioning into a new field with a focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in a dynamic and supportive setting.
Resourceful associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration, and project success.
Overview
4
4
years of professional experience
Work History
Amazon Associate
Amazon
Las Vegas, NV
05.2023 - Current
- Improved customer satisfaction 15% by resolving complex technical issues and consistently delivering high-quality service.
- Launched three customer service initiatives that increased satisfaction scores by 20% and improved engagement rates by 35% in Q4 2023.
- Mentored 25 associates on operational procedures, reducing processing errors by 40% and improving workflow efficiency.
- Provided technical support to associates, resolving 100+ daily workflow issues and reducing average processing time from 15 to 8 minutes.
- Trained 30+ new hires in prep and decant processes, and served as Quality Ambassador, improving team accuracy rates by 25% over the past months.
Sales Associate
Gap Inc
Las Vegas, NV
03.2022 - 11.2022
- Optimized 5,000 sq ft sales floor weekly, implementing strategic merchandising and maintaining 50+ product displays, resulting in 15% increase in customer browsing time and 10% boost in sales.
- Developed and delivered comprehensive training program for 20+ new hires, covering POS systems, inventory management, and customer service protocols, resulting in 30% faster onboarding and 95% trainee satisfaction
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Cricket Wireless
Las Vegas, NV
02.2021 - 09.2021
- Managed 75+ daily customer calls using a multi-line phone system, providing product information and store services, with a 96% customer satisfaction rating and a 3-minute average response time.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Handled customer complaints in a professional manner.
- Led 30+ weekly product demonstrations for groups of 10-15 customers, showcasing premium electronics and achieving 40% conversion rate, resulting in additional monthly sales.
Education
High School Diploma -
Rancho High School
Las Vegas, NV08-2017
Skills
- Customer satisfaction
- Adaptability and flexibility
- Multitasking and organization
- Sales expertise
- Issue resolution
- Creative problem solving
- Complex Problem-solving
- Computer skills
- Attention to detail
- New hire training
Timeline
Amazon Associate
Amazon
05.2023 - Current
Sales Associate
Gap Inc
03.2022 - 11.2022
Sales Associate
Cricket Wireless
02.2021 - 09.2021
High School Diploma -
Rancho High School