Gabriela Cruz
Los Angeles,CA
Summary
Service-focused eligibility coordinator with a background in assistance programs in the healthcare industry. Dedicated to using knowledge in Public Health and Sociology degrees to best serve the community across California. Bilingual individual with excellent time management, organization, and communication skills. Committed to implement and enhance personal skills to serve the needs of under-resourced community members and contribute to the Department of Public Social Service's mission in Los Angeles County.
Overview
6
6
years of professional experience
Work History
Eligibility Coordiantor
RISARC
10.2021 - Current
- Conducted in-person and over the phone interviews with clients on a daily basis to determine eligibility for assistance programs and explained scope of different available benefits to over 30 patients per day.
- Followed guidelines set by the Department of Public Social Services when assisting clients with accurate eligibility form, application and document completion in various counties across California.
- Facilitated information and resource exchanges with medical providers and external agencies to progress client applications while gathering information for assistance program case processing.
- Communicated with people from various cultures and backgrounds on the application process while actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed documents and enhanced record-keeping skills by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports while navigating various systems.
- Developed extensive fact-checking and research skills by continuously reviewing different eligibility requirements for assistance programs to refer clients to corresponding resources available.
Retail Sales Representative/Cashier Specialist
Yamazaki Bakery
05.2019 - 03.2020
- Promoted customer satisfaction to over 80 customers per day while maintaining consistent sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fundraising Chair/Treasurer
Hermanas Unidas De UC Merced
04.2019 - 12.2019
- Collaborated with community businesses and campus organizations to create partnerships for events.
- Led strategic financial planning by managing key metrics, analyzing sales data, and verifying paperwork.
Director of Activities Volunteer
Pacifica Senior Living Center
09.2017 - 05.2018
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Kept organized records of patient's data such as participation and progress in patient activities.
Education
Bachelor of Arts - Public Health & Sociology
University of California, Merced
Merced, CA05.2021
Skills
- Customer Service
- Bilingual in English and Spanish
- Microsoft Office and Outlook
- Case Management
- Data Collection
- Client Advocacy
Timeline
Eligibility Coordiantor
RISARC
10.2021 - Current
Retail Sales Representative/Cashier Specialist
Yamazaki Bakery
05.2019 - 03.2020
Fundraising Chair/Treasurer
Hermanas Unidas De UC Merced
04.2019 - 12.2019
Director of Activities Volunteer
Pacifica Senior Living Center
09.2017 - 05.2018
Bachelor of Arts - Public Health & Sociology
University of California, Merced
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