Aubrey Rundell
Las Vegas,NV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Bank Voice
Capital One
01.2025 - 07.2025
- Remote WFH
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries and service requests.
- Promoted bank products and services to enhance customer engagement.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Monitored compliance with banking regulations and internal policies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Centurion Membership Manager
American Express Travel
02.2022 - Current
- Assisting our Centurion card members with their travel requests such as car service, hotel bookings, airfare and rental cars.
- Assisting with lifestyle requests such as, golf, dining, shows, sports events. As well as helping our card members with any account services they may need.
- Making our card members travel planning as easy and memorable for them as possible. Actively listening to their request and making those requests happen. Thoroughly documenting and creating events and ensure they are assigned and actioned properly.
- Remote WFH
- Developed customized travel itineraries based on client preferences and budget constraints.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Communicating with card members via phone calls (inbound and outbound) as well as communicating via email.
Tier 1 Customer Service Representative
Robert Half (Rally Health) United Healthcare
10.2021 - 02.2022
- Remote WFH
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Inbound call center ranging from 30-60+ calls daily.
Retention specialist
Sutherland Global Call Center
03.2021 - 10.2021
- Handling 60+ inbound calls daily, saving disconnects, listening to customers issues and resolving in a quick professional manner.
- Remote WFH
- AT&T
- Developed personalized retention strategies to enhance customer satisfaction and loyalty.
- Analyzed customer feedback trends to identify areas for service improvement and training opportunities.
- Trained and mentored junior staff on retention techniques and effective communication practices.
Food Service Team Lead
Target
11.2018 - 10.2021
- Starbucks certified AST signed off and overlooked by DM. Managing and running licensed Starbucks store.
- Trained and mentored 15-25 team members on customer service best practices and food safety protocols.
- Supervised daily operations, ensuring efficient food service delivery and adherence to safety standards.
- Coordinated inventory management, optimizing stock levels and minimizing waste through effective ordering processes.
- Implemented process improvements, enhancing workflow efficiency and reducing service wait times for customers.
Education
Associate Degree - Real Estate
College of Southern Nevada
Las Vegas, NV10.2015
Highschool - Basic highschool studies
Bonanza Highschool
Las Vegas, NV06.2006
Bachelor of Science - Counseling Psychology
Capella University
Minneapolis, MNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Upselling and cross selling
- Persuasion techniques
- Documentation skills
- Retention marketing
- Cross-functional communication
- CRM software proficiency
- Customer relations
- Performance evaluation
- Customer retention strategies
- Relationship building
- Microsoft office
- Complaint handling
- Strategic planning
- Teamwork
- Willingness to learn
- Documentation and recordkeeping
- Problem-solving abilities
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Training and mentoring
- Leadership development
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Training and development
- Goal setting
Timeline
Bank Voice
Capital One
01.2025 - 07.2025
Centurion Membership Manager
American Express Travel
02.2022 - Current
Tier 1 Customer Service Representative
Robert Half (Rally Health) United Healthcare
10.2021 - 02.2022
Retention specialist
Sutherland Global Call Center
03.2021 - 10.2021
Food Service Team Lead
Target
11.2018 - 10.2021
Associate Degree - Real Estate
College of Southern Nevada
Highschool - Basic highschool studies
Bonanza Highschool
Bachelor of Science - Counseling Psychology
Capella University