Gabriela Cruz
Casselberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Client Support Consultant
Adp- Automated Data Processing
Maitland, FL
10.2022 - Current
- Provided technical support to clients via phone and email.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Identified areas for improvement in processes related to client support services.
Account Service Representative
Westgate Resorts
Orlando, FL
08.2021 - 10.2022
- Initiated collection efforts on delinquent accounts while adhering to established guidelines.
- Maintained accurate documentation of all customer communications in the company database.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Cosmetology
Aveda
Aloma 10-2016
Skills
- Problem Resolution Aptitude
- Audience Targeting
- Social Media and Promotions
Languages
Spanish
Professional
Certification
- Meta Social Media Marketing Professional Certificate
- Cosmetology License
Timeline
Associate Client Support Consultant
Adp- Automated Data Processing
10.2022 - Current
Account Service Representative
Westgate Resorts
08.2021 - 10.2022
Cosmetology
Aveda
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