Candra Allen
Baton Rouge,LA
Summary
Dynamic Client Support Specialist with a proven track record at Everise, excelling in client relationship building and problem resolution. Recognized for enhancing customer satisfaction through effective communication and CRM expertise. Achieved high performance metrics while training staff and implementing service improvements, fostering loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Client Support Specialist
Everise
08.2022 - 01.2026
- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Assisted in onboarding new clients, ensuring smooth transition and user satisfaction.
- Utilized CRM software to manage client interactions and maintain detailed records.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Conducted training sessions for junior staff on client management best practices.
- Analyzed client feedback to identify trends and recommend improvements to services.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
CUSTOMER SERVICE REPRESENTATIVE
Total Occupational Medicine
09.2017 - 07.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate records of customer interactions using CRM software to improve service quality.
- Collaborated with team members to streamline processes, reducing response times for customer requests.
- Trained new employees on best practices in customer service protocols and system usage.
- Identified areas for improvement in service delivery, implementing changes that enhanced operational efficiency.
- Analyzed feedback trends to propose actionable solutions for improving the customer experience at Total Occupational Medicine.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Central High School
Baton Rouge, LA05.2004
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Client rapport building
- Verbal and writing communication
- Problem resolution aptitude
- Client service excellence
- Support oversight
- Customer-facing communication
- Problem resolution
- Document and records management
- Teamwork and collaboration
- Computer skills
- Customer data confidentiality
- Data entry
- CRM software
- Relationship building
- Customer account management
- Billing adjustments and refunds
- System implementation
- POS systems and ordering platforms
- Training development aptitude
- Calm and professional under pressure
- Complaint resolution
- Inbound call management
- Multi-line phone talent
- Administrative and office support
- Sales and upselling
- Remote office availability
- Calm under pressure
- Customer relationship management (CRM)
- Product education
- Work prioritization
- Staff education and training
- Policies and procedures adherence
- LiveChat messaging
- Customer relations
Timeline
Client Support Specialist
Everise
08.2022 - 01.2026
CUSTOMER SERVICE REPRESENTATIVE
Total Occupational Medicine
09.2017 - 07.2022
High School Diploma -
Central High School