JARRETT MEYER
Kuna,ID
Summary
Dynamic and professional individual with a proven track record in delivering excellent client service and building strong relationships. Experience gained from roles at First Interstate Bank and other prominent companies has honed skills in interpersonal communication and utilizing CRM tools to enhance customer satisfaction and loyalty. Successfully achieved significant improvements in client retention and team training, showcasing a strong work ethic and exceptional problem-resolution skills.
Overview
25
25
years of professional experience
Work History
Client Support Specialist
First Interstate Bank
Meridian, ID
01.2023 - Current
- Support both internal and external client interactions for general inquiries as well as complex financial transactions
- Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool
- Successfully completed all compliance training
- Train and mentor new hires
- Have a thorough understanding of bank products and services
- Help other employees in chat when they were not sure how to handle situation
- Work in a group environment and share thoughts and ideas on how we can help clients in a more timely manner.
Customer Service Representative
Fundraisers Sports
Meridian, ID
01.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Advisor
Buddys Auto Repair
Garden Grove, CA
10.2013 - 06.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Account Manager
Nordic Security Service
Costa Mesa, CA
01.2007 - 03.2013
- Hired, disciplined, and trained all employees at largest account for company.
- Worked closely with local law enforcement on all problems arising from visitors and residents.
- Worked closely with client to ensure all employees meet standards.
- Answered all phone calls and emails from residents to ensure they felt safe and secure on property.
- Develop post orders, policies and plans in accordance with the client representatives.
- Conduct investigations, write reports, communicate to management and the client and maintain the incident reporting system.
Account Manager
Staff Pro Inc
09.1999 - 12.2006
- Scheduled Employees for events throughout Orange County and Los Angeles County
- Personal Security for V.I.P. and Celebrities at various events
- Director of Security for Irwindale Speedway
- Handled all customer complaints and concerns though email and phone calls
- Sold extra services to clients
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
None - Automotive Technology
Cypress College
Cypress, CA05.2013
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Client rapport building
- Customer-facing communication
- Verbal and writing communication
- Client service excellence
- Problem resolution
- Teamwork and collaboration
- Document and records management
- Computer skills
- Customer data confidentiality
- Relationship building
- Customer account management
- POS systems and ordering platforms
- Training development aptitude
- Administrative and office support
- Calm and professional under pressure
- Inbound call management
- Multi-line phone talent
- Complaint resolution
- Staff education and training
- Sales and upselling
- Calm under pressure
- Policies and procedures adherence
- Customer relations
- LiveChat messaging
- MS office
- Understanding customer needs
Timeline
Client Support Specialist
First Interstate Bank
01.2023 - Current
Customer Service Representative
Fundraisers Sports
01.2022 - 12.2022
Service Advisor
Buddys Auto Repair
10.2013 - 06.2020
Account Manager
Nordic Security Service
01.2007 - 03.2013
Account Manager
Staff Pro Inc
09.1999 - 12.2006
None - Automotive Technology
Cypress College