Gabriela Cruz
Anaheim,CA
Summary
Motivated, talented individual with the ability to work in high-paced office and customer service settings. Worked in a school setting shortly after High School. Later, spent almost 8 years in mortgage industry. Learned everything from reconveyances to foreclosures to forbearance. Developed various skills such as data analysis, accounting, reconciliation and customer service to enhance the jobs performed. Worked well independently and as a team player. Ability to work with different ages, personalities, and skills to benefit the organization as a whole. Looking to set roots in an organization (with great company spirit, dedication to its employees and customers) to last until retirement.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
M&M Masonry
07.2023 - Current
- Reconciled checks received with invoices and information on Quickbooks.
- Coordinated necessary insurance documents and provided them to General Contractors.
- Customer service contact for vendors, customers, and general contractors.
- Handles clerical tasks like filing, emailing, faxing.
- Draft and send invoices, proposals, change orders using Quickbooks Online.
Receptionist/Administrative Assistant/Permit Technician
TLP Electric Integrations DBA Infinity Solar
11.2022 - 06.2023
- Front desk reception and customer service
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Pre-Foreclosure & Forbearance Coordinator /Accounting Assistant
FCI Lender Services, Inc
03.2019 - 10.2022
- Reports Coordinator/Creator: Managing month end reports, creating templates that suit every departments individual data, Using Excel and PowerPoint to present the data in the most appealing and instruction format – This includes using charts, tables, and diagrams.
- Pre-Foreclosure: Assist in reviewing foreclosure requests from lenders. Make sure that all Promissory Note and Deed of Trust requirements are met including but not limited to: sending notices (with sufficient time) in advance of recording NODs, preparing reinstatement calculations and payoff calculations for lenders to approve, preparing and gathering all recorded documents for trustee to file foreclosures. Act as liaison between borrower inquiries and lenders responses when payments are submitted for approval during pre-foreclosure holds on loans. Answering demand requests from borrowers and escrow companies by preparing Payoffs and gaining approval from lenders. Create Standard Operating Procedures (SOP) for Pre- Foreclosure unit using old methods and combining it with new rules and regulations.
- Reconveyance Accounting: Checking invoices from various recording companies (CSC, Simplifile, Synrgo) against funds charged in advance (to the borrower) and reconciling differences, if any. Making sure that discrepancies are also updated with companywide state charges matrix spreadsheet. Advising higher management when changes are needed on spreadsheet matrix.
- Forbearance Payments: Accepting payments according to forbearance agreements made by borrowers and lenders. Ensuring that all payments are made on time and if not then notifying lender to see if they wish to accept the payments. Reconciling checks on both the loan system (Centurion) and the payment image system (OnBase). Accepting payoffs and applying them to loans in the system (Centurion). Ensuring that funds are applied in priority order (i.e. interest, charges, principal, etc.).
Retail Selling Specialist (Seasonal)
Chanel, Clarins USA Inc, P&G Prestige Macys
10.2009 - 12.2019
- Helped customers find fragrances and cosmetics that suit their needs
- Kept informed as to fragrance composition and notes and cosmetic differences and suitability depending on complexion and skin type.
- Prepared and organized stock to warrant customer’s attention
Reconveyance Coordinator/Assignment Coordinator
First American Title Insurance Co
01.2015 - 02.2019
- Review recorded documents and assess the status of loans in order to prepare necessary documents for releasing lien on said properties. These documents could include, but are not limited to, loan mods, assignments, POAs, lost assignment affidavits, and requests for full reconveyance
- Once documents are prepared review to make sure documents meet state and county regulations
- As assignment coordinator had to review all assignments prepared by other processors and make sure the assignment itself was met all requirements as well as all the necessary supporting information and documentation was provided to the 3rd party lender (i.e. Chase, BofA, etc)
- Would communicate with 3rd party lenders as liaison for the unit and make an attempt to get assignments executed and sent to the county to record in order to perfect the chain of title on the property.
Instructional Aide (Special Needs/General)
Bonita Canyon Elementary School
10.2013 - 01.2015
- Assist students in grades 1-6 in classroom settings, group settings, and one-on-one settings
- Would prepare lessons for instruction, based on teacher’s lesson plan and customized to the students learning ability and IEP.
- Would assist in lunch supervision and also would help teachers with clerical or other non-instructional tasks.
Education
Associate of Arts - English
Santiago Canyon College
Orange, CA01.2024
High School Diploma -
Canyon High School
Anaheim, CA06.2008
Skills
- Excellent Organizational Skills
- Data Entry Word Processing and Typing, Filing
- Strong Customer Relations
- Microsoft Word, Teams, Excel, PowerPoint, Outlook & QuickBooks & Starsuite (AS400)
- Month-End Reports; Month-End Documentation
- Account Reconciliation
- Payment Processing
Languages
Spanish
Native or Bilingual
Accomplishments
Winner 1st Place in Fiction
SCC Spring 2023 Writing Contest
"Once Upon a Time"
Winner French Baccalaureate Award
Canyon High School 2008
Timeline
Administrative Assistant
M&M Masonry
07.2023 - Current
Receptionist/Administrative Assistant/Permit Technician
TLP Electric Integrations DBA Infinity Solar
11.2022 - 06.2023
Pre-Foreclosure & Forbearance Coordinator /Accounting Assistant
FCI Lender Services, Inc
03.2019 - 10.2022
Reconveyance Coordinator/Assignment Coordinator
First American Title Insurance Co
01.2015 - 02.2019
Instructional Aide (Special Needs/General)
Bonita Canyon Elementary School
10.2013 - 01.2015
Retail Selling Specialist (Seasonal)
Chanel, Clarins USA Inc, P&G Prestige Macys
10.2009 - 12.2019
Associate of Arts - English
Santiago Canyon College
High School Diploma -
Canyon High School
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