Gabriela Cruz Torres
Charlotte,NC
Summary
I’m originally from Puerto Rico and have been living in Charlotte for about eight years. I am fluent in Spanish and English as well. I am a very hard working, friendly, talkative, person. Currently on my third year of college at Wingate University and transferred to an online program to continue my education at Inter American University.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
Charlotte, NC
11.2024 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
Sales Associate
Hand And Stone
Charlotte, NC
10.2023 - 01.2025
- Team member, selling memberships and products for the company as well as managing schedules, appointments and calls. Checking in and out clients and making them feel welcome.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Nanny
Care.com Inc
Charlotte, NC
01.2023 - 08.2023
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Organized educational games and materials to encourage learning in a fun way.
- Developed positive relationships with each child by providing nurturing care.
Sales Associate
PetPeople
Charlotte, NC
11.2021 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
Cash Register Operator
Harris Teeter
Charlotte, NC
06.2020 - 11.2021
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Provided accurate change when applicable.
- Explained store policies regarding returns or exchanges to customers politely and professionally.
- Resolved customer complaints or directed them to management for resolution.
Team Member
Chick-fil-A
Charlotte, NC
08.2018 - 12.2019
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Team Member
Rita’s Italian ice
Charlotte, NC
04.2018 - 09.2018
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
BBA - Business Management
Inter American University of Puerto Rico
Online, Located In Puerto Rico 05-2026
BBA - Business Management
Wingate University
Wingate, NC05.2026
High School Diploma -
Ardrey Kell High School
Charlotte, NC06.2022
Skills
- Customer Communication
- Sales Development
- Strategic Planning
- Friendly and Outgoing
- Sales Training
- Merchandising Knowledge
- Cash Handling Accuracy
- Verbal/Written Communication
- Problem-Solving Skills
- Retail Loss Prevention
- Customer Service
- Hospitality Services
- Conflict resolution
- Problem solving
- Promote products
- Hardworking and responsible
- Teamwork and collaboration
- Sales representation
- Payment handling
- Dedicated team player
- Attention to detail
- Communication skills
- Sales development
- Sales goals
Timeline
Dasher
DoorDash
11.2024 - Current
Sales Associate
Hand And Stone
10.2023 - 01.2025
Nanny
Care.com Inc
01.2023 - 08.2023
Sales Associate
PetPeople
11.2021 - 01.2023
Cash Register Operator
Harris Teeter
06.2020 - 11.2021
Team Member
Chick-fil-A
08.2018 - 12.2019
Team Member
Rita’s Italian ice
04.2018 - 09.2018
BBA - Business Management
Wingate University
High School Diploma -
Ardrey Kell High School
BBA - Business Management
Inter American University of Puerto Rico