Gabriela DeLaCruz
Porterville,CA
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
4
4
years of professional experience
Work History
Retail Associate
First Step Nutrition
01.2024 - Current
- Supported inventory management by participating in stock counts and identifying low stock items.
- Collaborated with team members to restock shelves and create visually appealing displays.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Answered incoming calls and placed customer orders accurately.
- Processed and placed product orders to maintain and support store operations.
Retail Associate
AutoZone
09.2021 - 01.2024
- Assisted customers in locating products and provided information on features and benefits.
- Maintained cleanliness and organization of sales floor to enhance customer shopping experience.
- Engaged with customers to address inquiries, resolve issues, and ensure satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Followed store diagrams to accurately label and organize merchandise on sale floor and stockroom floor.
- Assisted customers over the phone with product information, pricing, and order placement.
Education
Associate of Arts - Communication Studies
Porterville College
Porterville, CA05-2024
Skills
- Reliability and punctuality
- Strong communication and interpersonal skills
- Sales goal achievement
- Cash handling accuracy
- Cleaning and sanitizing
- Able to lift 60 lbs
- Customer engagement
- Problem-solving
Timeline
Retail Associate
First Step Nutrition
01.2024 - Current
Retail Associate
AutoZone
09.2021 - 01.2024
Associate of Arts - Communication Studies
Porterville College
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