Front Desk Clerk
Highland Springs Ranch & Inn
05.2022 - 12.2022
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.