Gabriela Diaz
Compton,CA
Summary
Possessing excellent interpersonal skills and warm, welcoming demeanor. Adept at understanding and addressing guest needs while ensuring seamless experience. Committed to fostering positive guest relations and enhancing overall satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Relations Associate
The Natural History Museum Of Los Angeles
07.2024 - Current
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Contributed to revenue growth by upselling membership upgrades and additional services when appropriate.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
- Collaborated with various departments to ensure seamless coordination of guest needs and requests.
- Greeted guests upon arrival by providing warm welcome.
- Demonstrated superior professionalism while interacting with customers and vendors.
Membership Ambassador
The Natural History Museum Of Los Angeles
05.2023 - 07.2024
- Trained new staff on organizational policies, procedures, and best practices related to membership management and customer service.
- Assisted in the development of targeted marketing materials aimed at attracting prospective members from diverse demographics.
- Generated increased interest in memberships by organizing engaging events and marketing initiatives.
- Contributed to revenue generation efforts by upselling additional services or products to existing members while maintaining high levels of satisfaction.
- Maintained accurate records of member information, ensuring confidentiality and facilitating seamless communication within the organization.
- Assisted in the planning and execution of special events, attracting new visitors and generating additional revenue for the museum.
AIRPORT CUSTOMER SERVICE REPRESENTATIVE
LAZ Parking
11.2021 - 01.2023
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums
- Provided advice to guests on transportation options near airport
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Worked well under pressure and in different physical positions and environmental conditions
- Ensure every terminal was covered by providing coverage during other employees' breaks
- Effectively communicated terminal statuses to MODs, supervisors, dispatchers, and shuttle driver through a 2-way radio
- Picked up and organized luggage on the LAX-it shuttle buses for guests
Education
Associate Degree in Nursing -
El Camino College
Torrance, CA06.2026
High School Diploma -
Carson Senior High School
Carson, CA06.2021
Skills
- Credit Card and Cash Payment Processing
- Report Creation
- Order and Refund Processing
- Multitasking and Prioritization
- Verbal and Written Communication
- Translation and Interpretation Services
- Efficient and Detail-Oriented
- Conflict Resolution
- Customer Service
- Up-selling techniques
- Language proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Relations Associate
The Natural History Museum Of Los Angeles
07.2024 - Current
Membership Ambassador
The Natural History Museum Of Los Angeles
05.2023 - 07.2024
AIRPORT CUSTOMER SERVICE REPRESENTATIVE
LAZ Parking
11.2021 - 01.2023
Associate Degree in Nursing -
El Camino College
High School Diploma -
Carson Senior High School
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