Petrina Jacob
Los Angeles,CA
Summary
Dedicated and adaptable public administration professional with a strong background in policy analysis, administrative support, and community engagement. Proven experience working across government, nonprofit, and educational sectors, including roles with the Office of Governor Gavin Newsom and the Natural History Museum of Los Angeles County. Skilled in stakeholder communication, legislative research, and project coordination. Currently pursuing a Master’s in Public Administration which will conclude May, 2025 bringing academic excellence and real-world experience to support organizational goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Guest & Membership Associate
Natural History Museum of Los Angeles County
03.2024 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Worked closely with finance department to ensure accurate billing processes for all members.
- Delivered informative presentations at conferences or other gatherings to promote the value of membership within the organization.
- Provided exceptional customer service to both current and prospective members, consistently exceeding expectations in all interactions.
Teacher's Assistant
Scoot Education
10.2022 - 04.2025
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Provided support to help students with special needs learn and grow.
Membership Representative
Screen Actors Guild
09.2021 - 09.2022
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Responded proactively and positively to rapid change.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Employment Program Representative
California Unemployment Insurance
03.2021 - 09.2021
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
External Affairs Team Member (Fellowship)
Office Of Governor Gavin Newsom
10.2020 - 12.2020
- Analyzed field studies and reports, compiled information and submitted concise and informative summaries.
- Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.
- Consulted with regulatory representatives to manage filings, applications and reports.
- Developed team communications and information for Los Angeles External Affair's team meetings with organizations in Southern California.
- Developed strong cooperative relationships with coworkers and managers.
Census Worker
U.S. Census Bureau, U.S. Department Of Commerce
05.2020 - 09.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
- Obtained updated contact information from all subjects and verified data for accuracy.
Guest & Membership Associate
Natural History Museum Of Los Angeles County
09.2018 - 06.2020
- Worked with Museum guests to understand needs and provide excellent service.
- Resolved general problems, improved operations and provided exceptional guest support.
- Developed team communications and information with co-workers.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Master of Science - Public Administration
Texas A&M International University
Laredo, TX05.2025
Bachelors of Science - Political Science And Government
California State University Of Los Angeles
Los Angeles, CA12.2020
Timeline
Guest & Membership Associate
Natural History Museum of Los Angeles County
03.2024 - Current
Teacher's Assistant
Scoot Education
10.2022 - 04.2025
Membership Representative
Screen Actors Guild
09.2021 - 09.2022
Employment Program Representative
California Unemployment Insurance
03.2021 - 09.2021
External Affairs Team Member (Fellowship)
Office Of Governor Gavin Newsom
10.2020 - 12.2020
Census Worker
U.S. Census Bureau, U.S. Department Of Commerce
05.2020 - 09.2020
Guest & Membership Associate
Natural History Museum Of Los Angeles County
09.2018 - 06.2020
Master of Science - Public Administration
Texas A&M International University
Bachelors of Science - Political Science And Government
California State University Of Los Angeles
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