Isaura Fernandez
Philadelphia,USA
Overview
11
11
years of professional experience
Work History
Membership and Guest Services Specialist
Philadelphia Zoo
02.2014 - 10.2024
- Assisted guests and member customers to purchase their tickets, as well as fixed and misspelled names and upgraded their membership.
- Assisted in online services by answering emails, chats, and phone calls and responded to questions and concerns by clients.
- Greeted in and out clients, scanned their tickets, confirmed members' IDs, assisted in registering by collecting cash, and helped with special needs such as wheelchair and stroller access.
Bus Monitor
Commonwealth Youth Choir
10.2021 - 06.2022
- Pick up kids from different schools to their residences and make sure they are following the rules on the bus as well as announcing routes or stops.
- Buckled seatbelts or fastened wheelchair tie-down straps to secure passengers for transportation and ensured all children took their belongings with them and were dropped off at their right drop-off location.
- Assisted children with disabilities or children with psychological, emotional, or behavioral issues with boarding and exiting the school bus.
Customer Services
MRS-Toyota/Lexus
03.2021 - 10.2021
- Greeted customers in a friendly and professional manner as they entered the dealership, and responded to customer inquiries via phone, email, and in person regarding vehicle availability, pricing, financing options, and service appointments.
- Assisted customers with the vehicle purchase process, ensuring they have all necessary information and documentation as well as assisted customers by paying off their car loans and being up to date on the payments.
- Address customer complaints and concerns promptly and effectively, aiming for quick resolution and customer satisfaction.
- Schedule vehicle service appointments and follow up with customers regarding their service experience.
Customer Services
Skype-Turbo Tax
01.2021 - 03.2021
- Assisted customer with questions about TurboTax products and tax returns, and answered questions about downloading, logging in, navigating, importing documents, printing, and filing.
- Assisted customer located previous returns and amendments. Provided customer service support and resolution of routine problems and questions.
- Addressed billing inquiries, resolved complaints, and guided customers through solutions.
Education
Associate - Visual Communication Specialist in Graphic Design
Katharine Gibbs School
Norristown, PA01.2005
Skills
- Customer-focused approach
- Skill enhancement programs
- Client-oriented
- English and Spanish Speaker
- Customer service excellence
- Quality assurance monitoring
- Innovative problem resolution
- Commitment to excellent service
- Critical Thinking
- Microsoft office
- Sales support
- Customer support
Timeline
Bus Monitor
Commonwealth Youth Choir
10.2021 - 06.2022
Customer Services
MRS-Toyota/Lexus
03.2021 - 10.2021
Customer Services
Skype-Turbo Tax
01.2021 - 03.2021
Membership and Guest Services Specialist
Philadelphia Zoo
02.2014 - 10.2024
Associate - Visual Communication Specialist in Graphic Design
Katharine Gibbs School
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