Amy Austin
Georgetown,IN
Summary
Professional with background in ministry support, prepared to bring valuable experience and willingness to learn to role. Capable of managing administrative tasks, coordinating events, and enhancing community engagement. Reliable team player known for fostering positive relationships and contributing effectively to dynamic team environments. Skilled in communication and organizational management, ensuring efficient and effective support for ministry activities.
Overview
12
12
years of professional experience
Work History
Guest and Membership Ministry Assistant
Graceland Church
04.2025 - Current
- Created and updated membership rosters, church documents, and basic reports and processes.
- Supported efficient church operations with accurate scheduling and record-keeping of, and ongoing follow-up for guest and membership information or inquiries, baptisms, and salvations for four campuses.
- Enhanced guest experience by promptly responding to inquiries via phone calls or emails from both members and guests seeking information about the church's services or events.
- Improved office efficiency by maintaining adequate supplies inventory levels while staying within allocated budgets.
- Conducted regular evaluations of ministry processes and procedures, identifying areas for improvement and implementing changes as needed.
- Prepared weekly reports on attendance, giving, first time guests, baptisms, and new members across four campuses for presentation during weekly ministry and elder board meetings or annual reviews.
Patient Scheduling Coordinator
Baptist Health
11.2023 - 04.2025
- Coordinated patient appointments for 8 departments per facility across 15 locations to optimize scheduling efficiency and minimize wait times.
- Managed 230 or more calls and inquiries daily, providing exceptional customer service to patients and families while maintaining accuracy in appointment scheduling.
- Developed training materials for new staff to ensure consistent scheduling procedures and practices.
- Trained approximately 40 new team members in patient access best practices, policies, communication and scheduling software usage.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
Patient Access Team Lead
Baptist Health Floyd
08.2020 - 11.2023
- Provided ongoing support and guidance to 45 team members, promoting professional growth opportunities within the organization.
- Trained and mentored 45 team members and over 100 new hires on efficient patient access workflows and best practices.
- Oversaw patient registration processes, ensuring compliance with healthcare regulations and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Administrative Assistant
Graceland Baptist Church
12.2013 - 04.2020
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Acted as secondary point-of-contact for over 30 volunteers, supporting administrative and communication needs and various tasks efficiently.
- Assisted with event planning, including designing associated promotion material, travel and logistical arrangements.
- Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
- Greeted incoming visitors and answered calls professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Communications
Indiana University Southeast
New Albany, INHigh School Diploma -
Floyd Central High School
Floyd Knobs, IN06.1999
Skills
- Team Leadership
- Creative Thinking
- Problem Resolution
- Team Collaboration
- Verbal and Written Communication
- Customer Service
- Develop Training Programs
- Administrative support
Timeline
Guest and Membership Ministry Assistant
Graceland Church
04.2025 - Current
Patient Scheduling Coordinator
Baptist Health
11.2023 - 04.2025
Patient Access Team Lead
Baptist Health Floyd
08.2020 - 11.2023
Administrative Assistant
Graceland Baptist Church
12.2013 - 04.2020
No Degree - Communications
Indiana University Southeast
High School Diploma -
Floyd Central High School