Gabriela Diaz De Perez
Philadelphia,PENNSYLVANIA
Summary
Driven professional with a proven track record at Wegmans, excelling in customer service and problem resolution. Skilled in MS Office and adept at fostering teamwork, consistently delivered high-quality support, enhancing customer satisfaction and loyalty. Demonstrated ability to maintain composure under pressure, ensuring safety and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Asociate/ Customer Service
Wegmans
King of Prussia, PA
01.2024 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.
- Assisted customers in making informed purchasing decisions by sharing detailed information about various seafood options and preparation techniques.
- Ensured proper storage conditions for all seafood items, minimizing waste and spoilage rates.
- Promoted a safe working environment by following sanitation guidelines and adhering to safety protocols at all times.
Operations Analyst
First American Title Insurance Co
New York, NY
01.2021 - 10.2023
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
Cashier
Chulo Yaroa
Santiago, Dominican Republic
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Altice Dominicana
Santiago Dominican Republic
08.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Care Aide
Independient
Dominican Republic
01.2017 - 12.2017
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
Medicine - General Medicine
Technological University of Santiago
Dominican RepublicSkills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Safety Regulations
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Calm Under Pressure
- MS Office
- Understanding Customer Needs
- Issue and Complaint Resolution
- Retail store support
- Work Prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Asociate/ Customer Service
Wegmans
01.2024 - 07.2024
Operations Analyst
First American Title Insurance Co
01.2021 - 10.2023
Cashier
Chulo Yaroa
01.2019 - 11.2019
Customer Service Representative
Altice Dominicana
08.2017 - 01.2018
Home Care Aide
Independient
01.2017 - 12.2017
Medicine - General Medicine
Technological University of Santiago