Yosmar Gonzalez
Princeton,TX
Summary
Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Walmart Associate
Walmart
08.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Warehouse Worker
Amazon
01.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Server
Sergios Restaurant
03.2019 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
BBA - Law
Universidad Catolica Del Tachira
Venezuela10-1995
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Walmart Associate
Walmart
08.2022 - Current
Warehouse Worker
Amazon
01.2021 - 07.2022
Server
Sergios Restaurant
03.2019 - 04.2021
BBA - Law
Universidad Catolica Del Tachira
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