Gabriela Espinoza
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Department/Medical Secretary Lactation Program
Memorial Care Miller Children's & Women's Hospital
02.2007 - Current
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Front Office Receptionist/Clerk and Medical Record
Talbert Medical Group
01.1997 - 01.2007
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Technical School - Dental Assisting
Dental Assisting
Torrance, CA 02.2005
Skills
- Patient Check-In
- HIPAA Compliance Understanding
- Medical Office Management
- Inventory Management
- Payment Collection
- Multitasking Capabilities
- Appointment Coordination Abilities
- Teamwork and Collaboration
- Adaptable to Change
- Insurance Authorizations
- Strong Organizational Skills
- Proficient in EPIC
- Office Administration
- Electronic Health Records Familiarity
- Data Entry Accuracy
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Department/Medical Secretary Lactation Program
Memorial Care Miller Children's & Women's Hospital
02.2007 - Current
Front Office Receptionist/Clerk and Medical Record
Talbert Medical Group
01.1997 - 01.2007
Technical School - Dental Assisting
Dental Assisting
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