Gabriela Fernandez

• Supervised daily operations to ensure exceptional guest experiences and compliance with the hotel standards.
• Trained and mentored staff on service excellence and enhancing team performance.
• Conducted regular inspections of facilities to maintain cleanliness and safety standards across the property.
• Implemented process improvements that streamlined workflows, increasing overall operational efficiency.
• Collaborated with management to develop and execute strategies for staff development and retention.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Working on resolving guest complaints by finding solution to meet their expectations.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• I'm responsible for reporting any property damage and ensuring that it is repaired in a timely manner.
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Organized group of employee for cleaning after events in different Stadiums.

Counting the staff and dividing them by area while providing them with all the necessary work tools depending on their assigned area.

Maintaining communication with the managers all time, following all safety instructions in order to complete the work quickly and successfully.

Checking each area and making sure the work is completed to the required standards.

Gathering and counting all the employees in the starting area , in order to send them back to the company safety and in an organized manner.

I was in charge of two properties: Hilton Bonnet Creek and Waldorf Astoria Spa Orlando.

My roll was to train,organize and serve as a liaison to resolve any issues between employees,hotel and company.

I had to interview the new hires,create their work schedules.

Provide them with training on safety and quality standards according to the hotel's policies.

Inspect uniforms and dress codes, as well as identification tags at the time of the meeting.

Counting of hours at the end of each week, ensuring that all personnel have clocked in and out correctly.

Distribute the payments checks and take notes of any claim if necessary to inform the accounting department.