Gabriela Fica Cook
Miami Beach,FL
Summary
Friendly at customer service, proficient at creating positive customer experiences. Fast-learner adept at memorizing details and specialty items for service enhanced experience. Noted for prompt attention and respectful demeanor.
Overview
2026
2026
years of professional experience
Work History
Server/Bartender
Lobster Shack
Miami, FL
2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed order processing efficiently using POS systems to ensure timely food delivery.
- Monitored dining area cleanliness and organization, ensuring compliance with health regulations.
- Resolved customer complaints promptly, maintaining positive dining experiences under pressure.
Bartender
Seafair Yachts
Miami, FL
2023 - 2025
- Provided exceptional customer service, fostering repeat patronage and positive experiences.
- Trained new bartenders on service standards and cocktail preparation techniques.
- Crafted cocktails and drinks for high volume guests.
Bartender
Courtyard South Beach
Miami Beach, FL
10.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
International Flight Attendant
Latam Airlines
Santiago, Region Metropolitana
07.2014 - 07.2020
- The principal function was the safety on board and know how to act in case of emergency.
- We had an additional function too, give a kind and exceptional serve to the passengers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Service Supervisor
Valle Nevado Ski & Resort
Santiago, Region Metropolitana
05.2012 - 10.2012
- Main function was to supervise that the service provided by waiters and bartenders was kind, complying with all hygiene and service protocols.
- Handled customer complaints and inquiries.
Bartender
Ibero Cruises
Barcelona, Spain
05.2011 - 11.2011
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Online - Public Relations
03.2020
Skills
I consider myself a person with strong communication skills, who can easily find solutions to problems and remains patient in challenging situations
I can offer strong commitment and enthusiasm in my work
A team player who performs well under pressure and connects easily with people, creating a positive and collaborative work environment
ADDITIONAL INFORMATION
- STCW 95, Basic Safety Training (BST), is the standard emergency, safety and survival training required by IMO for anyone working at sea.
- Flight attendant safety training.
Timeline
Bartender - Courtyard South Beach
10.2021 - 04.2023
International Flight Attendant - Latam Airlines
07.2014 - 07.2020
Service Supervisor - Valle Nevado Ski & Resort
05.2012 - 10.2012
Bartender - Ibero Cruises
05.2011 - 11.2011
ENEB - Online, Public Relations
Server/Bartender - Lobster Shack
2025 - Current
Bartender - Seafair Yachts
2023 - 2025