Gabriela Flores
Garland,TX
Summary
Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
White Rock Medical Center
07.2023 - 06.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Receptionist
Dallas Associated Dermatologists
08.2022 - 07.2023
- Updated and recorded customer or client information to maintain accounts.
- Insurance verification
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Pediatric Clinic Of Mesquite And Sunnyvale
06.2021 - 12.2021
- Scheduled and confirmed appointments.
- Was in charge of checking in and out patients.
- Answered incoming calls in order to resolve issues and set up appointments everyday.
- Insurance verification
Operator
General Dynamics
08.2018 - 02.2020
- Identifying defects on raw material and forged aluminum parts
- material handling
- process control documents
Education
High School Diploma -
Billy Bush Academy
Dallas, TX08.2016
Skills
- Bilingual (Spanish)
- Attention to Detail
- Administrative and Office Support
- Data entry
- Customer service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Healthcare systems navigation
- Problem-Solving
- Team Collaboration
- Relationship Building
- Payment Processing
Timeline
Patient Access Representative
White Rock Medical Center
07.2023 - 06.2024
Receptionist
Dallas Associated Dermatologists
08.2022 - 07.2023
Receptionist
Pediatric Clinic Of Mesquite And Sunnyvale
06.2021 - 12.2021
Operator
General Dynamics
08.2018 - 02.2020
High School Diploma -
Billy Bush Academy
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