Gabriela Flores
Fort Worth,TX
Summary
Adept at driving operational excellence and customer satisfaction, I leveraged my problem-solving and financial management skills at Moritz Chevrolet to enhance shop productivity and reduce receivables. My ability to foster team motivation and develop strong relationships ensured a positive work environment and efficient service delivery.
Skilled in Google drive, estimating platforms and bilingual communications.
Overview
17
17
years of professional experience
Work History
Assistant Manager/Auto Collision Estimator
Moritz Chevrolet
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Collision Estimator
Moritz Chevrolet
09.2009 - 03.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
Receptionist/Car Porter
Moritz Chevrolet
04.2007 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
Western Hills High School
Fort Worth, TXSkills
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Policy Enforcement
- Google Drive
- Decision-Making
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Auto Collision Estimator
Moritz Chevrolet
03.2024 - Current
Collision Estimator
Moritz Chevrolet
09.2009 - 03.2024
Receptionist/Car Porter
Moritz Chevrolet
04.2007 - 04.2009
High School Diploma -
Western Hills High School
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