Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Gallardo

Miami,FL

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

7
7
years of professional experience

Work History

Bartender

Dua Hotel
06.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Mixed unique and interesting cocktails for guest, including bar specials and creating a new cocktail menu with high quality ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Klaw Miami
05.2022 - 06.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Bartender

Yuca 105
03.2021 - 05.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Bartender

Aoki Teppanyaki And Izakaya
11.2018 - 02.2020
  • Crafted special drinks and cocktail menu items for seasonal offerings.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Mixed unique and interesting cocktails for guest, including bar specials.

Host

Aoki Teppanyaki And Izakaya
02.2018 - 10.2018
  • Answered guest questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Associate of Science - Business Administration

Miami Dade College

High School Diploma -

Miami Senior High School
2017

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Fast learner
  • Drink preparation
  • Bilingual
  • Cocktail list development
  • Complex Problem-solving
  • Recipe and menu memorization
  • Craft cocktail preparation
  • Anticipating guest needs
  • Honest and dependable
  • Teamwork and professionalism

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Dua Hotel
06.2024 - Current

Server

Klaw Miami
05.2022 - 06.2024

Bartender

Yuca 105
03.2021 - 05.2022

Bartender

Aoki Teppanyaki And Izakaya
11.2018 - 02.2020

Host

Aoki Teppanyaki And Izakaya
02.2018 - 10.2018

High School Diploma -

Miami Senior High School

Associate of Science - Business Administration

Miami Dade College

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Gabriela Gallardo