Gabriela Garcia
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Customer Service Representative
Cash America
11.2023 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Processed new inventory to ready for stocking on sales floor.
Retail-Customer Service Representative
Sears Department Store
05.2021 - Current
- Assisted customers in making informed purchase choices and selecting products
- Distributed information to in-store guests and answered questions to serve needs and drive sales
- Operated office-type machinery and binding equipment to efficiently support retail customers
- Kept customer spaces clean, neat and organized for maximum appeal
- Attended to customer complaints and processed product return or replacement requests
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Retail-Customer-Service Representative
Melrose Family Fashion
07.2018 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Responded proactively and positively to rapid change
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Riverside High School
El Paso, TX06.2020
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- Fluent in English, Spanish
- Flexible
- Confident
- Problem Solving
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
Cash America
11.2023 - Current
Retail-Customer Service Representative
Sears Department Store
05.2021 - Current
Retail-Customer-Service Representative
Melrose Family Fashion
07.2018 - 03.2021
Customer Service Representative
High School Diploma -
Riverside High School
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